Better Impact is still one of the most… Better Impact is still one of the most competitive applications for volunteer engagement and management. With its capacity to have user self-direct their customisation without the need of paying additional or having to raise IT tickets, teams can quickly add-in features as they grow, or the need arises. I've successfully used this product now for 4 years and whilst there are some improvements, I'd love to see there are options to voice these through their feedback feature, to which they respond once it has been created. I've reviewed various other programs and this one still provides more benefits at a competitive rate.

I am not an IT person... I am not an IT person, so this review is actually not really about the portal itself but about the Better Impact staff. Really, I could not compliment them enough. They are always so responsive and provide amazing assistance. When the system doesn't have a capability that I'd like, they give me advice on how to work around it within their framework. They are patient, kind, always available and exceedingly helpful. Our account rep, Josie, used to be a volunteer coordinator and her consultations are always spot-on. Thanks to the team! Give them raises!

Helpful customer service I have used Better Impact for 6 years and have found that their response time is accurate when asking a question. Though sometimes the system can't do what I am asking, they will suggest some option to get a similar result.

What can't it do? We have been using Better Impact for a few years now, though I keep learning more features and more aspects of it. It can do so much more than I realize and has honestly made the management of volunteers that much easier for both us and them. Thank you!

I used the chat feature on Better Imapct to edit a volunterr profile I used the chat feature on Better Impact today and once again the service was stellar. The support experts are knowledgeable, courteous and friendly. Shannon form BI was able to spot something I was missing in a volunteer setup window right away and provided clear and concise instructions to correct the issue. You can't go wrong with Better Impact, they're notch in every category. One small complaint though, only five stars? I would give the support staff ten stars if I could! Thanks again.