We've had hiccups, but overall a good experience for me. I have been working with WPBuffs for 6 months or so (how time flies). My experience with them is overall very good. I did run into a similar issue as Alex (May 4, 2021) did below. In my case, a plugin broke because it didn't work with the current PHP version. I feel that is something that should not escape testing. WPBuffs and I got through that, but it did cast a shadow on their updating flow. I also think WPBuff's ticket ordering should be revisited, because my high priority tickets don't get attention before tickets with a lower priority — date of submitting a ticket seems to be the rule). WPBuffs have given me a hack to highlight urgent tickets, for which I am truly thankful, but I'd prefer them to just respect their own priority labels. Having said that, communication has been clear and good, and tickets generally resolved quickly. I am happy to have them handling my site speed, help me solving errors, and take the load of finding and killing CSS issues off my back — all great time-savers for me. Once I learned how to seperate my issues into different tickets, we settled into a nice workflow.

WP Buffs always has my back! WP Buffs always has my back!! They quickly and efficiently help me with any of my concerns!!

The whole team is very supportive &… The whole team is very supportive & knowledgeable . In fact I want to put 4.5 star , but can't . Weekend Saturday or Sunday seem like nobody answering the "ticket request" .

WPBuffs: Great Service, Affordable Price WPBuffs has been great to work with! They helped to resolve many issues on a limited budget, and are also proactive about suggesting solutions. My tip would be: be as specific as possible, and know that if it requires custom development, that may not be something they can help with. Maybe a good add on service for the future.

Great Experience About two months ago our company selected WP Buffs to provide maintenance support to our WordPress website. They quickly resolved all the major issues we were having with updates and plug ins which are included in the price of the plan. I was amazed when I realized the extent of the unlimited updates. They have certainly exceed my expectations and truly do everything they can to create a great experience for our customers when they visit our website. I come up with ideas and do not have to invest hours in watching videos on how to implement the ideas. I simply put in a ticket and WP Buffs makes it reality. I can not be more pleased with the service we are receiving.