Broke my portable hard drive Broke my portable hard drive, which I had failed to back up. Ontrack was able to retrieve almost all the files and certainly retrieved the critical ones. Their service was courteous and professional at every step and was performed in less time than originally estimated.

The team at OnTrack are phenomenal The team at OnTrack are phenomenal. I was a wreck after my iPhone died and I hadn’t backed it up since before my daughter was born…. And I couldn’t remember my iTunes password to top it off. The team were so patient, kind and reassuring. They were efficient and responsive and were able to retrieve all my data AND create a backup. Geniuses and angels. Thank you so so much!

Was so nervous about recovering lost… Was so nervous about recovering lost data from my SD card, from a holiday where the tide washed up the camera. But fortunately, the Ontrack data recovery team recovered mostly all of my lost data. Incredible job.

Excellent Service/Support - 100% Recommend Support from beginning to end was excellent. Their technical support guy even spent time with me answering my questions regarding the report findings prior to me authorizing completion of the work. They were also 1/3 the cost of a company in CA that tried scamming me out of $3300 for the same ~1TB recovery of photos/video.

Very poor service Very poor service. All data recovery companies I approached before Ontrack offered a no success no fee option. Ontrack then sent me a mega quotation of £1,392.00 with the premium service almost double; way over the quotations I had previously received. I was then advised to take pay a diagnosis charge, despite already having two previous opinions. So effectively, if they couldn't do anything with my drive, I would be burning my money and paying for nothing. They then want to charge you £18 to have your drive delivered back to you!!!! Shocking. Would not advise to anyone, nor would I advise their partners Western Digital who directed me towards this company.