Very poor service Very poor service. All data recovery companies I approached before Ontrack offered a no success no fee option. Ontrack then sent me a mega quotation of £1,392.00 with the premium service almost double; way over the quotations I had previously received. I was then advised to take pay a diagnosis charge, despite already having two previous opinions. So effectively, if they couldn't do anything with my drive, I would be burning my money and paying for nothing. They then want to charge you £18 to have your drive delivered back to you!!!! Shocking. Would not advise to anyone, nor would I advise their partners Western Digital who directed me towards this company.

High Tech gentlemen in Ontrack, highly recommend Our data lost due to sudden power off. Our IT guy couldn't fix it and recommended Ontrack to us. We contacted Chris on Tuesday. He sent us an overnight pre-paid Fedex shipping slip with packing instruction. He received our hard drive on Wednesday and finished the job on Friday. Chris even thoughtfully confirmed with us whether the weekend hard drive delivery is safe or not. We picked up Monday delivery and we got it in the early Monday morning. See, super fast job and our data was completely recovered. Moreover, what we are happier with is Chris kept updating the job status by phone calls or e-mails. Over all, Ontrack is very trustable and very professional on job. They deeply cares the customers' needs.

iPhone damaged by salt water completely… iPhone damaged by salt water completely dead. Ontrack offered a reasonable price for recovery compared to other big companies. Excellent communication. Fast service. Professional company. No fee until they evaluate the iphone and tell you likelihood of success. 1TB hard drive included in price. They give you both the raw files sorted and a iphone backup which you can immediately restore your new iphone too. On Mac, copy the file to ~/Library/Application Support/MobileSync/Backup. Would definitely use again!

Rented a bike for 4 months-- Rented a bike for 4 months-- Therefore telling all of you there two main flaws- 1). Very poor maintenance, bike stopped working mid road 3 times, and it happened with 3 different vehicle when exchanged 2). Lot of time wastage while picking, delivering and exchange the vehicle. 3 days for bike picking. Which other rentals do that?? Other than that they won't pick your call at once, never happened for me, after 6-10 calls, they will call back after 6-7 hrs, hence very poor customer care as well. I would suggest all of you, if you are renting any vehicle please go for royalbrothers Or any other, ontrack rental services are not the worst, but very bad, maybe in future they will improve, but I rented for 5 months, and now came to conclusion to switch from Ontrack. Really very bad experience

Fantastic, friendly service Ontrack provided fantastic service in respect of data recovery due to a hard drive failure. The staff were friendly, and very open and honest about the whole process. No hidden fees or caveats, we knew what to expect right from the start. Regular updates on progress were sent to us. And above all else, Ontrack treated us with respect and compassion - we didn't feel like 'just another job'. Cannot thank them enough for their efforts. Highly recommend them and the service they provide.