John stone
GBAll was great and simple except all thw… All was great and simple except all thw confusion kind of with thw documents that are approved for acceptance
Sherry Brackens
GBThere are people out there that can be trusted. The wait time was short and to the point. The person whom I spoke was very polite, she spoke clearly, and very professionally.
Tyra Porter
GBIt was quick and easy and the rep was… It was quick and easy and the rep was very nice and respectful I recommend ID me ‼️
Steve McCready
GBThis was ridiculous, but it got better. The automated process is ridiculous! It is a long & tedious process. At the end it wants a selfie video. It doesn't work. It either says "TOO CLOSE" or if I move one millimeter it says TOO FAR. So that was a wasted hour..... HOWEVER, the AGENT ASSISTED method worked great. All set in no time. So I'm going with one star for the automated system and 5 stars for the Agent. Net three stars. If only they didn't waste that first hour.
James Jones
GBI gave up on the automatic (AI?) system… I gave up on the automatic (AI?) system after several attempts and used the virtual call system. That works. I had not been told until after several attempts that you must not scan with the 1200 dpi setting because the file size is too large. 600 dpi works fine. I had to wait 30 minutes to get it. Not great. But if you try to call the IRS you will wait for hours. Don't bother.