Sadly this company has fallen to new… Sadly this company has fallen to new lows since its acquisition by Miss Group Web support is glacial - with no other way to contact them. Tickets open for 3 weeks with no updates - no way to open tickets from within the support portal I have a full paid Domain stuck at pending internal transfer for almost a month, and now it doesn't resolve. Meaning I have been without hosting or email for 5 days

Simply awful Simply awful! Customer service is almost non-exinsistant. I've had an issue with not being able to send emails from my business account for over a week. Have raised several tickets. Tried their live chat, where I've had limited response, or be offered an effective resolution to my issue. Have tried to contact the "dedicated" helpline, but no one ever answers! AVOID!!!!

Shane did a wonderful job Shane did a wonderful job. Once he was involved, my issue was resolved almost immediately. However, Justin wasted my time, and left my sit down for almost 24 hours, and completely stopped answering all of my messages. Shane is wonderful, however hostek has caused a few issues with my site recently causing it to crash.

Hostek has improved their support… Hostek has improved their support service significantly over the past several months. They now have a chat feature that allows for easy answers but transfers to a human if necessary. I have a basic subscription and am satisfied with the support I am now receiving. They have been responsive to my needs and I will say support has improved significantly over the past several months.

Chad deserves a big raise I've been working with Chad for a few weeks and he has been absolutely wonderful. He helped me resolve emails issues caused by the new authentication requirements. Our work encompassed 5 different sites and he has been extremely patient, professional, and personable throughout the process. Please give Chad a big raise. He certainly deserves it.