Have an old computer that dies. Have an old computer that dies at the wrong moments. Just recently I overwhelmed the processor and crashed. All files involved were never touched due the Carbonite features. A big "Thank You" is forthcoming. Somehow you have built into Carbonite a feature to reconstruct what was working at the moment of a crash. Again, thanks!

New iMac Pro New iMac Pro. Best Buy transferred data/info(?). Everything didn’t seem right. Carbonite tech did a great job helping me through. Still think there are issues with data transfer. Best Buy sold me Webroot virus protection. It did not install. BB “geek” said new iMac Pro not yet “cleared” for Webroot, try in a few weeks. Carbonite tech said Carbonite recently acquired Webroot. I still can’t installWebroot. Any advice?

Carbonite LOSES your data Carbonite LOSES your data. This company is an embarrassment and should disappear. I ordered two disk backups of my computers that had Carbonite installed. NEITHER came with the files intact. I mean, a total loss of data. I spent hours with their technical support, which was a waste of time. I can't believe they even hold themselves out as a reliable cloud backup service when they lose data. The absolute worst company I have ever dealt with, and my data is gone.

Carbonite is effective and easy to use Carbonite is effective and easy to use. I do have an error that keeps showing up that I can't get to clear and their technical help hasn't gotten back to me. Fortunately, it isn't an error of not backing files up, but is actually not deleting old files it says it will! Still, it is annoying. Otherwise, I feel confident that all my pictures and important files are backed-up.

I had to restore my files due to hard-drive replacement I had to restore my files due to needing a replacement hard-drive on my Dell desktop. Carbonite's instructions on line were very helpful. There were a few minor things that I didn't know about until after the restore but they seemed to resolve themselves! Carbonite's invaluable help when you lose all your data is well worth their very fair cost.