Have an old computer that dies. Have an old computer that dies at the wrong moments. Just recently I overwhelmed the processor and crashed. All files involved were never touched due the Carbonite features. A big "Thank You" is forthcoming. Somehow you have built into Carbonite a feature to reconstruct what was working at the moment of a crash. Again, thanks!

If you want reviews I shouldn't need trustpilot acct Got message from Carbonite saying that my account hadn't backed up lately, so I logged on and updated Carbonite...in the process I had left a message on whatever they call their virtual assistant. Soon they checked what I had written and informed me the steps I should have taken before reinstalling software. I did that and it works fine. Would have been nice if the process were included in the download instructions. But all's well that ends well.

Carbonite is effective and easy to use Carbonite is effective and easy to use. I do have an error that keeps showing up that I can't get to clear and their technical help hasn't gotten back to me. Fortunately, it isn't an error of not backing files up, but is actually not deleting old files it says it will! Still, it is annoying. Otherwise, I feel confident that all my pictures and important files are backed-up.

Overall pleased with the restoration process I was very pleased with how easy it was to be able to transfer my files over to my new computer, and it only took a day or two to complete the process. The only reason I am not giving this review five stars is that I found that files and photos that were saved inside multiple folders (a folder inside another folder) were not restored. Luckily my old computer was still active, or else those items would have been completely lost.

New iMac Pro New iMac Pro. Best Buy transferred data/info(?). Everything didn’t seem right. Carbonite tech did a great job helping me through. Still think there are issues with data transfer. Best Buy sold me Webroot virus protection. It did not install. BB “geek” said new iMac Pro not yet “cleared” for Webroot, try in a few weeks. Carbonite tech said Carbonite recently acquired Webroot. I still can’t installWebroot. Any advice?