INCREDIBLE LIKENESS! My child loves creating original characters for stories, and we had Bespoke Plush create a plush stuffy of her main character. I cannot believe the incredible attention to detail! It is just absolutely PERFECT and I cannot wait for Christmas morning, she is going to FLIP. Also, quality materials! Thank you so much.

Today is february 6 Today is february 6, 2024. I placed my order on october 28, 2023 and i still do not have my order. The customer service has assured me several times that my order was going to be made and delivered by christmas. After that, i was told it would be delivered by the first week of january, then the middle of january, then the end of january. Now were already 1 week into february and still nothing. I really wanted this order for a christmas gift for my sister and her daughter, i ordered a matching set of 2 and still have nothing. Customer service only seems to respond when they feel you will cancel the order so they can keep your money. After some complaints to them i told them to give me updates or i would cancel with my credit card company and they didnt respond. A few days later i called my credit card and cancelled and the next day they started emailing me. I agreed to reverse the cancellation if they gave me free shipping which cost me almost $50 alone. They refunded that and i agreed to call my credit card company and cancel the charge back. Now a month later and i still dont have it. I emailed them over and over asking for updates, and no response. Then i tell them i will call my credit card company for again for cancellation and tell them i may get a lawyer involved for mental anguish and theft and the next day they tell me its going to ship. They also told me last week when i wanted to cancel again that they would still ship me the plushes and that they would refund my purchase because of my experience. I said yes ok refund my purchase and they didnt. I have it all in writing in my email conversations with them and i will be contacting my credit card company to get my money back for this purchase. Complete scam and worst customer service i have ever seen. I looked into it, the factory they produce these in is in india, a place known for scams. I regret this entire experience so much. Please do not buy a plush from here, take your business to an etsy shop, i have had multiple made on etsy with no issues. I wish i could include photos of the emails they sent but it doesnt allow me to do that here. Maybe i can figure out how to do that on a google review so everyone can see the repeated lies from them and how dumb and gullible i have been. Never ever again. Edit march 26, 2024 Was told in emails that for my inconvenience that i would receive a full refund for the purchase. The refund i received was a month prior to them telling me this, i told them i wanted to cancel the order and to not lose the sale to give me free shipping and they agreed. After not receiving the item for another month i was trying to contact them alot during this, and they barley respond, a customer service person emailed me saying my item was going to ship out that week and i would also get a full refund for my bad experience. I never got the refund and the items came about 45 days after that. They told me about 4 times that it was being shipped out that day or the next day or that week. I placed my order on october 28 2023 and didnt recieve my items until february 23 2024. On top of that, them items were not to my specifications and 2 of the colors i requested were not included, so its not a replica of what i ordered. Do no order from here, order from someone on etsy, i have placed several orders with sellers on etsy for similar stuff and never had any issues.

absolutely perfect i ordered a jumbo plushie from them and i couldnt be happier with the result. it is the perfect size to cuddle up with at night, and is super super soft. my character had a bunch of little details that were all taken care of and then some. i love my little buddy and hope to order another plushie soon.

My Thoughts Bespoke is a great company in my opinion. In my case, they made sure the details provided of my original character were applied properly, and they were very responsive whenever I had any concerns, questions, or additional details of the character I wanted to add. The quality of the plush itself also made it worth waiting for. Thank you, Bespoke.

WOW! I’ve had a plushes made twice with this company! They’re extremely attentive and receptive to their customers and both of the plushes I had made were incredibly adorable and skillfully made! Would recommend and use again!