Great Customer Service I had to reach out to customer service due to a lost package (no fault of Dossier). Every one of my emails were answered almost immediately and the issue got resolved painlessly. I've purchased Ambery Saffron from Dossier 4x now and can't recommend them enough! Thank you Adrian and Samara!

What might have been a bad first… What might have been a bad first experience turned into testimony to quality customer service and impeccable policy handling. My first package went missing, and I didn’t even know I purchased a package protection policy but a few days after the package was supposed to be delivered, I saw it wasn’t around and contacted the help center, who requested I ask my neighbors and wait an extra day or two in case it was misplaced. After 2 days I still didn’t find anything so I contacted help again and after filing a claim and waiting one more day, they initiated my refund. I appreciate the ease and integrity of the customer service team and I hope to actually try some of these out besides the one my ex used to wear, cus they sound amazing. I have a cart full right now, I’m just waiting for my next paycheck to pull the trigger

5 stars first time buying Dossier 5 stars first time buying Dossier I got Woody Sage and it smells amazing and the fragrance last so long and it’s perfect pricing not overpriced like other colognes. I’m impressed!

Good customer service Andrew was an amazing customer service provider! He helped with all my questions and was very kind!

Efficient staff There was a typo in my address that I didn't notice until the package was unable to be delivered. I emailed dossier and Andrew was very quick to get the issue straightened out, resolved, and ready to ship again to the right address. This all took place within 15 minutes.