I had recently made a purchase and upon… I had recently made a purchase and upon delivery my package was stolen but thanks to the dossier protection plan they quickly sent me a replacement it’s en route now but I can’t wait to have my cologne!!! I’ve been a loyal customer for a while now and I love the fact they take care of their customers 10/10 I highly recommend!!!

This company has great Perfumes that… This company has great Perfumes that last! I get so many compliments on my picks!! The customer service is also top notch! They get right back to you if you have any questions! I don’t buy any other perfumes from anywhere else!! Highly recommend!! Thanks Samara for getting back to me with my issue and resolving it! Debra

Efficient staff There was a typo in my address that I didn't notice until the package was unable to be delivered. I emailed dossier and Andrew was very quick to get the issue straightened out, resolved, and ready to ship again to the right address. This all took place within 15 minutes.

I had a missing package situation I had a missing package situation. But Robert and Andrew from customer services were able to provide guidance and reassurance by offering recommendations on what Dossier was able to do and I could do too. Great team! Looking forward to the next time I order from here!

What might have been a bad first… What might have been a bad first experience turned into testimony to quality customer service and impeccable policy handling. My first package went missing, and I didn’t even know I purchased a package protection policy but a few days after the package was supposed to be delivered, I saw it wasn’t around and contacted the help center, who requested I ask my neighbors and wait an extra day or two in case it was misplaced. After 2 days I still didn’t find anything so I contacted help again and after filing a claim and waiting one more day, they initiated my refund. I appreciate the ease and integrity of the customer service team and I hope to actually try some of these out besides the one my ex used to wear, cus they sound amazing. I have a cart full right now, I’m just waiting for my next paycheck to pull the trigger