A J
GBThis review is for customer service This review is for customer service, as I havent received my product yet. I mistakenly submitted my order without using my discount code. Immediately, I emailed support to ask that my order be cancelled. They werent able to cancel it BUT, Lauryn offered to add the code to the order and refunded the difference to my card! I must say that I was in complete shock!! I was totally prepared for a long hassle! IMPECCABLE CUSTOMER SERVICE!! I will try other products based solely on my customer experience! Can't wait for my serum to arrive!
Bernard
CAMy order came in yesterday with the Glow Wand crushed. My order came in yesterday with the Glow Wand crushed and broken. I was so disappointed! I contacted the customer service department, sent them a photo and within minutes Lauren got back to me! I mean who does that in this day and age! Amazing! She said she would send another right away free of charge. Great customer service! Thanks, Sonia B
Michelle Dozier
GBGreat Customer Service I recently ordered the cellulite cream but received a different item in my order. I contacted customer support to inform them that the wrong item was received. Customer support responded quickly and immediately placed a new order for me to receive the cellulite cream. The entire exchange was hassle free. They also gave me a coupon for 60% off my next purchase. The customer service was excellent and made we look forward to ordering from Glow Fairy
Stacey Highsmith
GBEXCELLENT Customer Service! I have been a customer for a couple of years and have never had an issue. My order was incomplete and I reached out and Lauryn not only responded very promptly, but handled the issue immediately. I will definitely be a long term customer! P.S. The Retinol Body Glow wand really works!
Pamela Levernier
GBI ordered anti cellulite cream from… I ordered anti cellulite cream from this company. NOWHERE on their website do they disclose that it is made in CHINA. Really??? This whole website and their “story” sounds like it is a complete Chinese scam out of California. Satisfaction guarantee? They said I could return it, but must pay to do that. They just want to scam the next customer. Very unhappy!!!