I had a connection issue with the servers I had a connection issue with one of the servers and asked for help. The response was swift and professional with "Webster" asking me to submit a screenshot and the logs. he/she also provided understandable guides on how to provide these. After figuring out the problem i followed an understandable guide and the problem was fixed. Swift and easy, the service was great and the guide was easy to follow.

Great Customer Service, But Hard to Find at First At first, it was hard for me to find a live representative to chat with. I think it was my phone that had the issues because I was able to access the live chat just fine with my laptop computer. I corresponded with Emily, Poppy, and Monica. They were very friendly, professional and helpful. They helped me to get a discount along with refunding my money when I didn't enter in the discount code properly (my mistake). I am impressed by their service and commitment to quality and high standards. Also, the pricing for the service is very affordable. I would recommend to anyone I know looking for a VPN.

customer service… the customer service agent Katie Rowland went the extra mile to assist with my issue. she is patient and friendly. she notified me by email and resolved issue by the next day. keep up the great work, the people are a companies greatest assets

These people don't deserve even one… These people don't deserve even one star. They are shutting shop after taking money from people with a deal up to 2026 which is fraud if they expect people to pay to migrate to NORDVPN who have bought them out. Who should be sued here ? Should they both be sued ? Cheating customers out of the service they paid for is criminal. And whoever disagrees is also a criminal and supporting criminals.

Kati was excellent Kati was excellent. She was very professional and polite all the time. I wish I could work with other customer service representatives as good as Kati. Hats off to Atlas VPN Management for hiring her