Elements of their platform don't work… Elements of their platform don't work and they estimate a bug fix of at least a month to fix. Really poor communication. Meant to have 24/7 live chat but totally misleading as there is no live chat available half the time and it just sends an email instead. I'm losing sales and customers because of the ineptitude of Ecwid. It seems user friendly enough at first but there are too many bug issues for me that affect sales and they aren't resolved in a timely way. Also does not integrate with Royal Mail Click and Drop. They could be so much better as the platform really does seem quite useable but things constantly keep going wrong. Would not renew my subscription. Just such a pain as I spent so long setting my shop up.

Exceptional Customer Service from ECWID! I've been using ECWID for some time now, and I must say, their customer service is truly outstanding. From the moment I reached out with a query, they've consistently demonstrated a level of professionalism and friendliness that's rare to find. What sets them apart is their willingness to go above and beyond to resolve any issue, even those beyond their immediate scope. Whether it's a technical hiccup or a question about optimizing my store, they handle it with expertise and a customer-first attitude. It's evident they genuinely care about their users' experience.

Sudden huge price increase Ecwid is a good platform but in many cases the pricing is unbalanced. Certain basic features are kept from the venture plan that shouldn’t be and I had trouble in the past because of such a decision. But what made me submit this review is that they have suddenly increased the price of the venture plan (and I assume the other ones) by a huge amount.

I wholeheartedly recommend ECWID I wholeheartedly recommend ECWID. I've been using ECWID for several years now for students to pay for their acting classes. It's very easy and straightforward to manage. The android app is handy too to see sales and check instantly if a student has paid their fees.

Awesome ecommerce for a simple site Everything works perfectly, even had some very useful features that other well-known platforms do not offer. Has a very simple & intuitive dashboard. The site also did not crash when a huge surge of volume came through. Also very easy to setup, and friendly for beginners.