Beware UK sellers using Ecwid Edit 2022: STILL NO SUPPORT - Beware UK sellers using Ecwid. This eCommerce platform charges VAT on Royal Mail for deliveries from the UK and to anywhere else using Royal Mail. This is completely incorrect - Royal Mail is a flat fee. You can't even recover the funds to return to the customer. This is poor for UK sellers, which makes think - are Ecwid committing HMRC VAT or tax fraud in the UK?

Exceptional Customer Service from ECWID! I've been using ECWID for some time now, and I must say, their customer service is truly outstanding. From the moment I reached out with a query, they've consistently demonstrated a level of professionalism and friendliness that's rare to find. What sets them apart is their willingness to go above and beyond to resolve any issue, even those beyond their immediate scope. Whether it's a technical hiccup or a question about optimizing my store, they handle it with expertise and a customer-first attitude. It's evident they genuinely care about their users' experience.

Awesome ecommerce for a simple site Everything works perfectly, even had some very useful features that other well-known platforms do not offer. Has a very simple & intuitive dashboard. The site also did not crash when a huge surge of volume came through. Also very easy to setup, and friendly for beginners.

Ridiculous Price Hike I loved Ecwid until they increased the pricing in 2024. I'm currently deleting all my products and revamping my entire website. I refuse to pay that kind of hike despite all the new features they are adding.

Unbelievable customer support Our business started with Ecwid. The customer support is beyond amazing. The whole platform is getting better and better exponentially. If you are starting an ecommerce store then there is definitely not a better platform out there. I tried all of them so I would know.