Quick and very easy to use Quick and easy to use especially if you set up your templates. Takes less than 5 mins to send off a contract! The tracking function is very useful to see if the signatories have viewed the document so you can follow-up with them. Though the recipient notifications tend to go into the junk folder, we can pre-empt this by giving them a heads-up. As a bonus, they have interesting free webinars dealing with the changing economy and the way we now work. Our business has been using docusign for over a year now and it's fantastic.

Docusign's Customer Service Falls Short My recent encounter with Docusign's customer service left much to be desired. Trying to get in touch with a representative was impossible. Despite several attempts to get answers from them, none of my issues were resolved. Requested a phone cal but again received no response.

A business essential - thank you DocuSign! Couldn't live within this tool - started off using their free, signer account and recently upgraded to the paid version. Didn't think it could get any better but it has. I now get pretty much all of my contracts returned within hours - which has impacted our bottom line. The team are also really helpful, whenever I have had a question. Thanks team DocuSign!

No way to contact support - refunds are IMPOSSIBLE Cancelling your subscription is SUPER hard, contacting support is impossible, as all support links go to broken web pages. So I can't get a refund because their refund policy is to contact support! What a farce. Take your paying users seriously and maybe Docusign wouldn't have so many bad reviews from what should be a simple subscription & product.

wrongful billing predatory I was never notified of the charging per document amount or the change in pricing I have been paying 48 dollars for 2 years now you are way over charging me without notifying me of a change in pricing I will be filing a complaint against your company with the BBB and the FTC. I do not authorize you to continue to wrongful without authorization charge my credit card for more then the plan I signed up for! Have a supervisor call me asap 480-626-3153 I have been trying to contact your company reguarding these wrongful amounts I have been charged. You did not notify me of any price change. I signed up for a 48 dollar a month plan not hundreds of dollars you have billed me and your company will not respond I have tried to contact support 3 times I will be disputing these charges with my bank and filing a complaint with the BBB and the FTC.