Simple to use Its just so simple to use. There are tons of great features, but you can keep it as simple as you like. I wouldn't ever use paper to keep signed records anymore - even if the person is sat next to me. A digital signature/record is far more robust way to organise and record your documents.

wrongful billing predatory I was never notified of the charging per document amount or the change in pricing I have been paying 48 dollars for 2 years now you are way over charging me without notifying me of a change in pricing I will be filing a complaint against your company with the BBB and the FTC. I do not authorize you to continue to wrongful without authorization charge my credit card for more then the plan I signed up for! Have a supervisor call me asap 480-626-3153 I have been trying to contact your company reguarding these wrongful amounts I have been charged. You did not notify me of any price change. I signed up for a 48 dollar a month plan not hundreds of dollars you have billed me and your company will not respond I have tried to contact support 3 times I will be disputing these charges with my bank and filing a complaint with the BBB and the FTC.

Can't downgrade I have used docusign free for a few years and in the last 9 months paid subscription. In general is very good But now I want to cancel/downgrade but is impossible to do this on mobile site and app. Seems like it is being purposely made difficult to do so to retain paying customers?! Update: I managed to do this via desktop site, so would say UX / cross platform needs some attention

Terrible customer service non existent… Terrible customer service non existent . No E nail address and Sll calls are outsourced to people not trained in billing or refunds . Beware . It’s also gotten expensive .

I'm signing an employment contract with… I'm signing an employment contract with this tool. My employer sent me some link which i clicked, I got to the contract, signed, and then the last step was to verify my ID with IDnow. What a terrible unprofessional company. The operator typically hangs up after taking the call. On the third time the operator actually spoke to me and told me they only support Germany. Then the operator hung up without answering my questions. I'm in a different EU country (which is why we're doing the employment contract like this). They don't support other EU countries' ID cards. So we'll have to find some other way to sign this contract. I hope they get a refund from this terrible company. If you don't support the EU, don't offer your services there.