ShineOn has the most incompetent… ShineOn has the most incompetent customer service imaginable. One customer service agent tells you one thing and the next day another tells you the exact opposite. They end the conversation by telling you they will talk to the team and write you an email, but never do. Their subscription tier is obviously an enigma. It says on the website you don't have full access to the catalogue with lower tiers, but then the customer service tells you you do on one day, and on the next, that you don't but nobody knows which items are included in which tier. The worst thing is, that their platform in no longer compatible with Etsy and Etsy will block your store if you offer ShineOn products but they hide this information and tell you to use intermediaries to make those eintegrate. Basically, Etsy has kicked them out, and they pretend this never happened and try to circumvent this ban without telling the sellers. So ou can lose multiple stores over their lie if Etsy blocks your account. They tell you you need shopify to buy their higher tiers after you have explained you are working with Etsy and not Shopify. This is the most annoying and infuriating experience I have had. That looks like a scam site a kin to the famous Nigerian prince will scam. If you want to keep your account at Etsy do not try ShineOn. Do not try them in any case, as they have no clue about their own business and what is included in their own offer.

Bought a necklace from them i had seen… Bought a necklace from them i had seen avertised on facebook on the 8th of December for my partner. Emailed me to say download Route app to track my parcel, 14 days went by and still no tracking number. After 6 emails and 3 fb messages I got a reply to say they could not find my address on the post office. So after me stating you've had my money for 2 weeks and you have not even bothered to email me to say your struggling to find my address they refunded me in full and told me they would send the item still. Still hasn't arrived which I knew wouldn't.

I absolutely love this gift I absolutely love this gift , but due to covid still haven't received the order. Cant wait to see it and gift it to my niece who graduated high school this year.*** update *** Its June 2nd still haven't received my order. Last I heard they were working on it in May

I want to give a shout out to Davit J… I want to give a shout out to Davit J from the ShineOn support team. This guy has some patience, great to deal with and always gets my requests sorted. Always a gentleman. Thanks mate.

I ordered the daughter in law necklace… I ordered the daughter in law necklace it came in really fast. several days later I ordered the cross for my Grandson package came in fast but was another daughter in law necklace. I NEED to return the second daughter in law necklace and get the Grandson necklacesomeone call me please