Scent only up close I’m not sure if I just got a faulty unit, I only smell the scent when I’m right in front of it, I come from outside and don’t smell it. I had it running at 70% already and the noise is another that I have yet to get used to, I can only imagine my guest wondering what that hissing sound is.

great custome service I have my professional machine for almost 3 years. I have called customer service a number of time to ask questions when something went wrong. Working with customer service was great. They were very helpful, at some point they did not know what was wrong. They replaced my unit within a week. I would recommend them to anyone who wants to scent their home.

Surprise brokerage fees led to higher… Surprise brokerage fees led to higher than expected total after machine arrived. Explanation was clear but only offered alternative actions possible for future orders, no rectifications on order placed. Reply to Aroma Retail’s reply: Hello, My apologies for the confusion in order numbers. To be clear and fair, the most recent one did not incur any fees because I did ship it to the US and then forward it to Canada, as it was one of your suggestions when I originally reached out in 2020, for my first order. That order direct to Canada was the one I incurred extra fees. I did reach out at that time but as mentioned the only solution offered was alternative methods for future purchases, which I followed this time in 2021.

Horrible customer service! I was sent a diffuser that was defective. Returned the unit for a refund, but the cost of the original shipping was deducted from my refund. Why should I pay shipping for an item that was broken! Horrible customer service.!!! Got a call asking me to remove my review! She said my machine was working fine when I returned it. Absolutely not True!!! I sent them videos of the loud sound it was making and every day it just got louder.

I haven't even ordered my machine yet and I'm already sold! I haven't even ordered my machine yet, but reached out via email about ordering sample blotters and received a response within 30 minute from a kind and professional Staff Member offering to send a few my way. When I responded she immediately sent the shipping confirmation. WOW! Sadly it's a rarity to deal with customer service reps that follow up so quickly and so directly. What amazing customer service! I was on the fence about buying--especially with the hefty price tag that comes along with the professional unit, but I'm officially sold now! Can't wait to pick my scent!