Surprise brokerage fees led to higher… Surprise brokerage fees led to higher than expected total after machine arrived. Explanation was clear but only offered alternative actions possible for future orders, no rectifications on order placed. Reply to Aroma Retail’s reply: Hello, My apologies for the confusion in order numbers. To be clear and fair, the most recent one did not incur any fees because I did ship it to the US and then forward it to Canada, as it was one of your suggestions when I originally reached out in 2020, for my first order. That order direct to Canada was the one I incurred extra fees. I did reach out at that time but as mentioned the only solution offered was alternative methods for future purchases, which I followed this time in 2021.

How long will oil really last I found this company when I went to check out aroma360 who is doing heavy advertising but has horrible reviews here and across other platforms. So far my experience has been good, except for after less than two days my app says my oil level is 44%. At my current settings the company says this oil should last 4-6 weeks. If it doesn't last at least a month I'll be returning the machine. The oil is far to expensive to only last a couple weeks. I have a feeling the app is horribly inaccurate in estimating the amount of oil left.

Great Products, Better Service We enjoy the scents and the machines (we have the pro and the travel); however, I’ve been most impressed with Aroma Retail’s customer service. You ship and process online orders almost as quickly as Amazon, which is truly amazing. Further, every time we’ve called or emailed with questions, we’ve received terrific information…including a call from the owner. We’ll be patrons of your company forever.

Great customer service Ordered fragrance oil by mail through Canada post and shipment did not delivered. Call Aroma Retail right away and they sent out replacement ship by Courier at no cost. Great customer service, highly recommended.

Scents are great Scents are great. Descriptions of scents are accurate. A friend made me aware of how each Vegas casino has different scents. It's been fun bringing those scents home. Products are well packaged; protected but not excessive packing materials.