OK but needs some improvements. Little if any protection from Robocalls. Needs more call blocking options. Cannot block entire area codes and/or prefixes within an area code. Web page is slow. Takes up to 24 hours for call logs to be updated. Same is true with e-mails of call notifications. Company needs to announce changes and it would be nice to know what improvements are in the works.

I want to expres my gratitude to Mr… I want to expres my gratitude to Mr Kolyn, who realy help me along the way. He is very dedicated to my satisfaction. But as far as the Phone over IP quality, it is average. Sometimes the line just cut out on me, sometimes I ear echo, and sometimes there is some lag between the two interlocutor. Other then that, the INternet download/upload speed is satisfactory considering the 6Mb DSL connection that I have. Guy C.

Open till today I had reasonably decent… Untill today I had reasonably decent experience with their telephone customer service. But today un-did all of that. I wasted almost an hour with the customer service rep on the phone who had no knowledge of my problem nor where to find a solution.

I couldn't be happier I couldn't be happier, power phone gives me the service I was receiving from ATT. The sound is clear don't have to be constantly refreshing server like Verizon phone, There was time you could not get through( It would say the customer you are trying to reach is unavailable) . When I got the Power Phone in the mail I thought O no this little package looks like trouble. Once plugged in and connected to internet it connects itself. This is what I have been searching for. I would highly recommend this service, the price is hard to beat.

1 Spotty service lacking basic features 1. Quality of service has deteriorated significantly e.g. Softphone keeps on dropping calls regularly rendering the service useless. Sometimes answer yield a dead line, the software gets stuck with only alternative to close it (can't reject calls etc). 2. Service lacking basic features e.g. blocking unwanted numbers 3. C/S is highly ineffective and not customer friendly and tech support diverting from billing/accounting input. Tech support not customer friendly and not always effective (e.g. resolving issues with faxing, lengthening the time one is given to complete a call (impossible to dial unless one knows the number by heart) 4. Pricing is out of line with QoS. Given the existence of Google Voice, Viber and a myriad of other applications one would imaging that pricing of calls (e.g. overseas) would be closer. At least at current prices, one would expect premium service.