I couldn't be happier I couldn't be happier, power phone gives me the service I was receiving from ATT. The sound is clear don't have to be constantly refreshing server like Verizon phone, There was time you could not get through( It would say the customer you are trying to reach is unavailable) . When I got the Power Phone in the mail I thought O no this little package looks like trouble. Once plugged in and connected to internet it connects itself. This is what I have been searching for. I would highly recommend this service, the price is hard to beat.

Open till today I had reasonably decent… Untill today I had reasonably decent experience with their telephone customer service. But today un-did all of that. I wasted almost an hour with the customer service rep on the phone who had no knowledge of my problem nor where to find a solution.

No issues with functionality and… No issues with functionality and audio/uptime service. Works as advertised for the most part. Only issue was 2nd line is not really a 2nd line but a 2nd port for the same phone number. You will have to purchase another line if you want a true 2nd line with a different phone number (personal and business line). Web site and advertising somewhat misleading in this regard.

1 Spotty service lacking basic features 1. Quality of service has deteriorated significantly e.g. Softphone keeps on dropping calls regularly rendering the service useless. Sometimes answer yield a dead line, the software gets stuck with only alternative to close it (can't reject calls etc). 2. Service lacking basic features e.g. blocking unwanted numbers 3. C/S is highly ineffective and not customer friendly and tech support diverting from billing/accounting input. Tech support not customer friendly and not always effective (e.g. resolving issues with faxing, lengthening the time one is given to complete a call (impossible to dial unless one knows the number by heart) 4. Pricing is out of line with QoS. Given the existence of Google Voice, Viber and a myriad of other applications one would imaging that pricing of calls (e.g. overseas) would be closer. At least at current prices, one would expect premium service.

Wasn’t able to transfer my phone over Wasn’t able to transfer my phone over - one email was sent over a three-four week attempt. I called weekly with updates waited on hold for up to 25 mins - possibly still waiting in a refund and cancellation notice it’s been 3 weeks now