OK but needs some improvements. Little if any protection from Robocalls. Needs more call blocking options. Cannot block entire area codes and/or prefixes within an area code. Web page is slow. Takes up to 24 hours for call logs to be updated. Same is true with e-mails of call notifications. Company needs to announce changes and it would be nice to know what improvements are in the works.

Service activation date vs. actual equipment activation date ???? So far, EVERYTHING has functioned exceptionally well except for one "glitch" that made me select 4 stars instead of 5 stars. My equipment was sent out on March 26 and yet my service was "activated" on March 4. It seems to me that I don't have any service until I can make and receive telephone calls. It appears to me that my renewal payment will be due at least three weeks before my one-year anniversary of ACTUAL service. I believe that service activation should not be recorded as such until I at least receive the necessary equipment!

I want to expres my gratitude to Mr… I want to expres my gratitude to Mr Kolyn, who realy help me along the way. He is very dedicated to my satisfaction. But as far as the Phone over IP quality, it is average. Sometimes the line just cut out on me, sometimes I ear echo, and sometimes there is some lag between the two interlocutor. Other then that, the INternet download/upload speed is satisfactory considering the 6Mb DSL connection that I have. Guy C.

Good for Friends and Family I have used PhonePower for about 10 years in business and for home. I have recommended it colleagues and family. Everyone who has tried it has been successful after porting their phone numbers, which admittedly may have some bumps -- telcos don't like losing customers. It is a rock-solid service... and a bargain, even before considering all the features, which my service (VZ) adds fees, bogus taxes and fees for. All in all a five out of five star service.

1 Spotty service lacking basic features 1. Quality of service has deteriorated significantly e.g. Softphone keeps on dropping calls regularly rendering the service useless. Sometimes answer yield a dead line, the software gets stuck with only alternative to close it (can't reject calls etc). 2. Service lacking basic features e.g. blocking unwanted numbers 3. C/S is highly ineffective and not customer friendly and tech support diverting from billing/accounting input. Tech support not customer friendly and not always effective (e.g. resolving issues with faxing, lengthening the time one is given to complete a call (impossible to dial unless one knows the number by heart) 4. Pricing is out of line with QoS. Given the existence of Google Voice, Viber and a myriad of other applications one would imaging that pricing of calls (e.g. overseas) would be closer. At least at current prices, one would expect premium service.