Magento Retailer: Shipment Tracker + Returns & Exchanges We started with the Shipment Tracker & then added Returns & Exchanges a few years later. The platform did help us simplify our RMA process although we've experienced many technical issues since it's not as compatible with Magento. Support has been available to address our concerns although sometimes the solution takes time to work through and involves more back and forth than we would like. The shipment tracker was a much easier implementation which we have been happy with. Our customers prefer the ease of use and the look & feel of the layout.

Worst tracking system ever I have ordered from a few different companies who use this as they’re tracking system and I have never once been able to get any information… I click on the link and the screen just stays blank.

Outstanding business partner with ever increasing capabilities! Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry! While my team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly! Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

I wish I could give less than one star I wish I could give less than one star, this company is a sham, they say easy return process, but when you try to return something, there is NO return process. This software was designed to prevent returns, never again.

Narvar tracking stinks Narvar tracking stinks. Why companies use this company rather than simply providing a tracking number from the carrier is beyond me. It's often much easier and more informative to track your packages the latter way.