Magento Retailer: Shipment Tracker + Returns & Exchanges We started with the Shipment Tracker & then added Returns & Exchanges a few years later. The platform did help us simplify our RMA process although we've experienced many technical issues since it's not as compatible with Magento. Support has been available to address our concerns although sometimes the solution takes time to work through and involves more back and forth than we would like. The shipment tracker was a much easier implementation which we have been happy with. Our customers prefer the ease of use and the look & feel of the layout.

Narvar Returns & Exchanges has been a… Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.

I wish I could give less than one star I wish I could give less than one star, this company is a sham, they say easy return process, but when you try to return something, there is NO return process. This software was designed to prevent returns, never again.

with two different companies - items received at warehouse and never refunded with two different companies - items were returned in early to mid-January and I am still waiting on refunds to process over 4 weeks later. Not sure why brands are using such a horrible service. Clearly they are overwhelmed in their warehouses.

failed to send me shipping label Said it would send me shipping label - never did - retailer had no means to fix or provide me label. It's not in junk folder and email is functioning. So no way to quickly get resolution. My trust in the retailer has plummeted because they are using this unresponsive platform for returns. Will likely not buy from them again