We were assured that having dedicated… We were assured that having dedicated servers would isolate us from attacks on other companies. This IS NOT TRUE. Ransomware attack has shut down all of their customers and of course they disappear from all angry customers. we've been down for days and now they aren't bothering to update us..... can't believe this is happening to us again. We left Cloud9 specifically because of this reason.

Desktop With Nothing Working In the last couple of days those of us who have been affected by the hack at iNSYNQ have been led to believe that we would be up and running by Monday 7/29/2019. I guess we failed to realize that when iNSYNQ said that desktops would be restored that did not mean that programs like Sage and/or Quickbooks would be working. Now when you look at their support page we are being told that those things should be up in about 2 weeks although they "believe it will be much sooner". This nightmare seems never ending with nothing but marketing talk sent out to their customers.

Maricel was extremely patient and… Maricel was extremely patient and continued to troubleshoot my issue in an attempt to find me a more permanent solution to the problem. Her tenacity gave me hope that that a fix was possible and even though we encountered challenges along the way she never gave up. In the end, although the problem still exists, she gave me a better workaround than what I had before. I am most pleased.

Insynq for my clients I always recommend Insynq to my clients over any other hosting providor. We work with a lot of QuickBooks users and Insynq's support team is the best in the business. No hosting provider is perfect, but these guys can and will fix any problem quickly. As a trusted advisor to my clients, I would not send them to anyone else, highly recommended.

The first 2 years with Insynq were… The first 2 years with Insynq were great. Since then it continuously went downhill. Even after the 2 outages we had, we gave them the benefit of the doubt. Customer support is pretty much non existent and lack of communication does not help either. After being on hold to talk to someone for an issue that should literally take 5 seconds to fix (an update needed to be ran. Remote in, input credentials and it's complete) took 2 full days including multiple calls, being called the wrong name after being corrected more than 3x and getting nowhere. Losing days of work for something so easy to fix. Now that we are cancelling, we have to pay for a month that we're not even using just to be done with the BS!