Fooled again by iNSYNQ (second time)...There won't be a 3rd! For the second time in less than 18 months, INSYNQ is down again. We were told that they had "redundant systems" and data centers for security. When I asked them today why they don't just use the other data center, the Tech Support representative said, "this is the only data center I am aware of." So much for securing our data an insuring up time. To my knowledge, Ransomware shouldn't even be able to traverse discrete VM's. They must have a "mass share" of something very common to their VM set up. Scratching my head on this one. Fooled again

QuickBooks upgrade Overall, our upgrade from QB 2011 to 2020 was a very smooth one thanks largely to Jake in customer care and Marcus, who did a great job with our initial upgrade from 2011 to 2019. I did experience some delays in support response time between our 2019 and 2020 upgrade, which were quite frustrating and extremely lengthy. Jake was able to escalate my request and, with Roy's help today, I've been successfully upgraded to 2020. Thanks to all for their assistance!

Insynq has no support now........ Insynq support has gone to nothing since they were acquired by summit hosting. Been with them for 9 years. The malware breach killed them- no data for 10 days- thank god tax season was over. Look it up on krebsonsecurity dot com. Switched to Right Networks, so far it seems good. Answer phone for tech support and price is way less. Should have switched sooner.

We have been down for over 24 hours… We have been down for over 24 hours with no end in sight or any idea if and when the platform will be available. Not the first time we have had a long term outage. I guess Insynq doesn't really care how much this affects our business and the interactions with our clients. Moving all of our clients as fast as possible to Quickbooks online, that is if we can access their files. Want to send them a bill for wages we are paying for employees who cannot complete their work. A good company to stay away from.

Best service, best price, best option! Can't beat this service. The only way to go for our small company. Provides the benefit of an icloud server that allows access to our programs any place, any time. No longer have to struggle with IT issues, Insynq has amazing customer service 7 days/week. Peace of mind with affordable pricing.