QuickBooks upgrade Overall, our upgrade from QB 2011 to 2020 was a very smooth one thanks largely to Jake in customer care and Marcus, who did a great job with our initial upgrade from 2011 to 2019. I did experience some delays in support response time between our 2019 and 2020 upgrade, which were quite frustrating and extremely lengthy. Jake was able to escalate my request and, with Roy's help today, I've been successfully upgraded to 2020. Thanks to all for their assistance!

Insynq for my clients I always recommend Insynq to my clients over any other hosting providor. We work with a lot of QuickBooks users and Insynq's support team is the best in the business. No hosting provider is perfect, but these guys can and will fix any problem quickly. As a trusted advisor to my clients, I would not send them to anyone else, highly recommended.

Unsafe and Insecure Unsafe and Insecure Please be aware how unsafe and dangerous it is to use cloud based programs like Insynq. We are learning first-hand what happens to our company when Insynq gets hack. We have been struggling to get clear information about what happened and how it will be resolved.

The first 2 years with Insynq were… The first 2 years with Insynq were great. Since then it continuously went downhill. Even after the 2 outages we had, we gave them the benefit of the doubt. Customer support is pretty much non existent and lack of communication does not help either. After being on hold to talk to someone for an issue that should literally take 5 seconds to fix (an update needed to be ran. Remote in, input credentials and it's complete) took 2 full days including multiple calls, being called the wrong name after being corrected more than 3x and getting nowhere. Losing days of work for something so easy to fix. Now that we are cancelling, we have to pay for a month that we're not even using just to be done with the BS!

We were assured that having dedicated… We were assured that having dedicated servers would isolate us from attacks on other companies. This IS NOT TRUE. Ransomware attack has shut down all of their customers and of course they disappear from all angry customers. we've been down for days and now they aren't bothering to update us..... can't believe this is happening to us again. We left Cloud9 specifically because of this reason.