Crooks, Google them, they are a scam. These crooks transferred the ownership of my domain to another person in exchange for money and never compensated me for it. Stay away, ICANN and the police should be all over them. Just Google them and you will find stories about the fraud this company is.

Epik LLC has been on a self destructive… Epik LLC has been on a self destructive spiral. Epik has seized the domain of many customers without any real explaination. Epik LLC has a history of publically slandering it's clients on social media. Unprofessional, and Unreliable.

Customer Service Isn't That Hard! I used to have a decent opinion of Epik, but they seriously dropped the ball on basic customer service. Admittedly, I missed the domain renewal date because I hadn't updated my primary email. When I reached out to Emily in the chat, she initially offered a $30 credit to resolve the issue. However, upon completing the transaction, the promised credit never appeared. Instead of taking responsibility, Emily blamed me for not following the correct procedure. When I simply asked for a $30 refund to my card, she claimed it couldn't be done, which is frankly ridiculous. Any reputable company should be able to handle a refund. I'm finished with Epik. There are other places to buy domains that are more reputable than Epik. Losing domain isn't a big deal compared to dealing with their awful service. Enough is enough.

Seriously, where is customer service? Seriously. They let me register an name with the word Google in it. They have a 5 day refund policy but I didn't realize I had made a possible error until the ninth day. Hmmm, I have a brick-and-mortar business, and if I were so petty as to not issue a refund 4 days after the deadline, where would my (or your) business be? It's so sad that keeping my $149 is more important than the potential thousands of dollars that they will never see because of their policies. My goodness, the guy I spoke to just kept texting his script in the chat and then even phoned me to recite the same scripts! I mean, really, why bother picking up the phone if your not going to help, he just kept saying we're here to help...but was he? I only ask because he didn't move an inch, wouldn't escalate my issue to a manager, and then closed the chat before I could add more comments. I'm so disappointed in this business, It's a sad commentary on so many businesses today.

Weeks to register. In-Store Credit for Unfulfilled Orders. Paid for new domain registrations 2+ and 3+ weeks ago. Gave up waiting and used another registrar because I didn't want to risk losing the domains. I believe they issue In-Store Credit (still waiting) for unfulfilled orders. Not sure if they'll refund the money via original payment method, so I may be out a few hundred $$$. **update** Nearly 7 weeks now since paying for registrations. No response from Customer Support. Been with them > 4 years. Used to be amazing. Don't know what's going on. Had to move on considering they must be on the way out.