Bought a Counterfeit Dyson Airwrap… Bought a Counterfeit Dyson Airwrap system. I paid $399.00 for the system. When it arrived a month later, the pieces were cheaply made, broken, the authentication tag with serial # was manually added to the cord. I verified with the Dyson company that the serial number was fake. I have been trying to get Carlo Maderno to send me an RMA to return for a full refund yet they just want to play games. If you purchase this from them, contact Dyson immediately to confirm it is authentic. Carlo Maderno is not a reseller for Dyson.

I've ordered from this company numerous… I've ordered from this company numerous times with no issue and this is the first time I've had to encounter their customer service dept. My package never arrived- instead of offering a refund or replacement, carlomaderno has now placed me in the middle of an investigation of the "delivered" product with their hired shipping company. This investigation could take up to 10 business days, during which I'll get 1-3 calls from said shipping company and if the phone goes unanswered for any reason, I have to report the issue to carlomaderno again and restart the investigation process. I've never heard of such foolishness and no matter the result of the investigation or the resolution, they've lost a customer.

Nikes were FAKE! Do NOT buy from this site. I ordered and paid $150 for a pair of size 8.5 Nike Atmos back in the spring. After approximately one month, I received a pair of Nike Dia de los Muertos Air Max size 9.5. I finally decided to try to resell this pair on StockX and just received notification that the shoes are not genuine. Now I am stuck with a pair of fake shoes that don't fit anyone in my household. Save yourself the time, money and trouble and avoid this Scam site.

Update from my hairdryer…… I had to… Update from my hairdryer…… I had to contact my CC company as they stated they would give me a full refund in 7-14 business days almost 3 weeks after cancelling my order. The 7-14 days ago was 15 days ago and still no refund. Their customer service is like Houdini and just vanished into thin air. I highly recommend not purchasing anything from this site as they are a complete scam.

Over THREE Months And No Shoes I placed an order for a single pair of shoes on 12/13/2020 and received an email confirmation same day. Their shipping and handling policy says 15-30 days so I waited until 01/25/2021 and emailed them for an update and explanation for the delay and lack of communication. “Victoria Puccini” responded with a ridiculous explanation about the shoes being at a warehouse, changing shipping carriers and to wait patiently. She also promised a $10 discount on my next order, like she thought I would want to place another order. I emailed the company again on 02/16/2021 and requested a full refund. Victoria emailed back agains saying that the package had shipped with USPS and to wait...15-30 days yet again! I told her I no longer wanted to do business with her company and requested the full refund, but she denied it, saying to wait and if I did not receive the shoes within 14 days then she would refund me. I emailed again on 04/01/2021 to AGAIN ask for a refund and have not received a response. What an unacceptable way to do business. And yes, I checked my order number several times during these past few months and at no point was the status available for tracking. Order number 200020504. Update (05/01/21): I see that the company responded to my review, saying I not only received the shoes but, “great compensation”. False. The ONLY thing I received from them was my money back! But that was only after writing the initial review that they finally acquiesced my numerous requests to do so. This company flunked business school.