I've ordered from this company numerous… I've ordered from this company numerous times with no issue and this is the first time I've had to encounter their customer service dept. My package never arrived- instead of offering a refund or replacement, carlomaderno has now placed me in the middle of an investigation of the "delivered" product with their hired shipping company. This investigation could take up to 10 business days, during which I'll get 1-3 calls from said shipping company and if the phone goes unanswered for any reason, I have to report the issue to carlomaderno again and restart the investigation process. I've never heard of such foolishness and no matter the result of the investigation or the resolution, they've lost a customer.

Update from my hairdryer…… I had to… Update from my hairdryer…… I had to contact my CC company as they stated they would give me a full refund in 7-14 business days almost 3 weeks after cancelling my order. The 7-14 days ago was 15 days ago and still no refund. Their customer service is like Houdini and just vanished into thin air. I highly recommend not purchasing anything from this site as they are a complete scam.

Over THREE Months And No Shoes I placed an order for a single pair of shoes on 12/13/2020 and received an email confirmation same day. Their shipping and handling policy says 15-30 days so I waited until 01/25/2021 and emailed them for an update and explanation for the delay and lack of communication. “Victoria Puccini” responded with a ridiculous explanation about the shoes being at a warehouse, changing shipping carriers and to wait patiently. She also promised a $10 discount on my next order, like she thought I would want to place another order. I emailed the company again on 02/16/2021 and requested a full refund. Victoria emailed back agains saying that the package had shipped with USPS and to wait...15-30 days yet again! I told her I no longer wanted to do business with her company and requested the full refund, but she denied it, saying to wait and if I did not receive the shoes within 14 days then she would refund me. I emailed again on 04/01/2021 to AGAIN ask for a refund and have not received a response. What an unacceptable way to do business. And yes, I checked my order number several times during these past few months and at no point was the status available for tracking. Order number 200020504. Update (05/01/21): I see that the company responded to my review, saying I not only received the shoes but, “great compensation”. False. The ONLY thing I received from them was my money back! But that was only after writing the initial review that they finally acquiesced my numerous requests to do so. This company flunked business school.

Sold me a fake Dyson Airwrap Sold me a fake Dyson Airwrap. $399.00 down the drain! Not very nice to take advantage of people like that. If you sell a cheaper replica, just say it. Don't fool people into buying the real thing. I requested money back but am sure CarloMaderno will not cooperate. Will write updates as they come.

I ordered a pair of Old Friend Clog… I ordered a pair of Old Friend Clog slippers and the cost was $69 (US).+ $25 (US) shipping. The slippers arrived C.O.D. by UPS. Carlomaderno never mentioned on their site: Customs, Broker's Fee GST (provincial sales tax) on the slippers and Broker's Fee. the cost was $47. (CDN)= $35.55 (US). These $69 shoes cost me $170 (CDN)= $128 (US) I live in Canada. Nowhere on carlomaderno checkout page, there is any mention of Duty, Broker's Fee, Tax or C.O.D. The clogs are nice but not $170 nice. Anyone from Canada purchasing shoes from carlomaderno had better be beware of hidden costs and fees.