I've ordered from this company numerous… I've ordered from this company numerous times with no issue and this is the first time I've had to encounter their customer service dept. My package never arrived- instead of offering a refund or replacement, carlomaderno has now placed me in the middle of an investigation of the "delivered" product with their hired shipping company. This investigation could take up to 10 business days, during which I'll get 1-3 calls from said shipping company and if the phone goes unanswered for any reason, I have to report the issue to carlomaderno again and restart the investigation process. I've never heard of such foolishness and no matter the result of the investigation or the resolution, they've lost a customer.

They sent me the wrong shoes They sent me the wrong shoes, not the shoes I ordered or the size I ordered. Also took a lot longer for shipment. I had left many messages because of the shoes not arriving anywhere near the time they were supposed to. They even got smart with me on their messages. Do not ever buy from Carlo maderno. It's funny how these people talk smack out of arms reach especially when they are the ones at fault. They didn't refund me or send correct shoes. SCAM!!!!

Sent counterfeit Nike shoes -

I ordered a pair of Old Friend Clog… I ordered a pair of Old Friend Clog slippers and the cost was $69 (US).+ $25 (US) shipping. The slippers arrived C.O.D. by UPS. Carlomaderno never mentioned on their site: Customs, Broker's Fee GST (provincial sales tax) on the slippers and Broker's Fee. the cost was $47. (CDN)= $35.55 (US). These $69 shoes cost me $170 (CDN)= $128 (US) I live in Canada. Nowhere on carlomaderno checkout page, there is any mention of Duty, Broker's Fee, Tax or C.O.D. The clogs are nice but not $170 nice. Anyone from Canada purchasing shoes from carlomaderno had better be beware of hidden costs and fees.

Run away FAST! Do NOT order from this site! ALL LIES! If I could do ZERO stars I would! I ordered a pair of shoes Feb 2021 for $130 + tax. Total was about $145. I've been checking on them ever since! (15-30 day delivery is complete BS) If you try to contact the company it goes to an answering service. The answering service has NO info about your order and has no info on this company as well! (They are doing their own investigating into this company now) All I ever get back is random tracking # screenshots, always showing a label has been created. All emails are from a Victoria Puccini. Kept offering me discounts on my future orders.1st was $20 off next order, then $50 off next order. (As if I'm going to order anything ever again!?) After speaking with the manager of the answering service at length, they said this company is new and run by 1 man. They said I am not the 1st call by far that has this same story. FINALLY 3 mo later a pair of random shoes show up. No where near what I ordered and NO where near the size I ordered. I think they just sent something to shut me up. I have no idea if I will ever get my money back or be able to return these shoes. I will update this review, when and if something additional happens. You have been warned. Please learn from my nightmare! Update: As you can see they replied... 1st, it was not delayed for Coronavirus. After the actual shipping label was made, the shoes arrived fairly quickly. I was given several fake screen shots of other labels previously. We all order online and Coronavirus delays are not an excuse at all. Nothing is delayed for that in April 2021, but nice try! 2nd, I absolutely did NOT get the correct shoe. The shoe I ordered was FROST MINT (a mint green color), and the one I received was ALL BLACK! If this site let you load a picture, i would show receipt and actual item! We'll see how long it takes to get a refund! I will gladly ship them back at carlomaderno's expense, I have no use for these shoes! I ordered a size 7 and got a 10.5! 7 sizes too big and completely wrong color! I WISH, they would've at least been the correct size so I could just keep them and move on, but no such luck. Side note, he has the time to respond on this site, but have had NO response to the email I sent a few days ago letting them know of the mistake. Sorry Carlomaderno.com, your scam has been exposed... and not just by me. There are plenty of others with my exact same story! 5-19-21: UPDATE! Still NO refund! I have sent numerous requests for a refund and have not received anything except them telling me to return the shoes to an address in ISRAEL. I told them I would happily return them if they sent me a postage paid label because I was NOT paying shipping to ISRAEL for a SCAM. They have also sent me an email saying I might get a refund if I remove this review. Said I would get $50 off next order repeatedly... Those emails have been turned over to TrustPilot for review. I have also talked to their answer service again, and they are starting their own investigation into who they are answering the phones for. Address is: PO BOX 207 Hod Hasharon, Israel zip: 4510102 Israel