Summit Hosting Reliability For the most part, Summit Hosting has been very reliable....I can think of two times in almost 9 months where I had an issue of accessing my software Dale Bernard Auburn Church of Christ

Responsive, Knowledgeable Support. My company has used Summit Hosting (formerly INSYNQ) for over five years to host our QuickBooks products. Although I work within Quickbooks, I'm also the on-site IT. I can truly say that Summit Hosting is one of the very few companies I don't hate to have to contact. Most companies take days to respond, and only escalate you to an actual engineer until you've relayed your issue several times. Summit's support escalates problems, almost immediately. Within an hour or less I'm already speaking with an engineer. Minutes later, the problem is usually resolved. I wish all of our IT vendors operated with the same support system as Summit Hosting. Truly a great company. I have no hesitations on recommending them. I'm not sure why people say their support takes days to get back to them. Honestly, I've never found this to be the case.

Cloud Hosting thru Summit Hosting… Cloud Hosting thru Summit Hosting allows me to share QB Desktop with my clients. Support has been very responsive.

Very fast response Very fast response, and she was able to resolve my issue quickly and completely.

Old servers that crash It used to be a good hosting site. It now crashes several times a week and we are submitting tickets to reboot. It is a 2012 server, when we asked when they planned to upgrade us to 2022 their reply was "we will upgrade you by the deadline. You are one of 10,000 servers we will be updating". that response really didn't make us feel special. When we asked if there was something to be done to prevent the crashing they told us "be sure users log out properly" We pay just under 1k a month for hosting. That value made it quite nice to pencil out switching or setting up our own server. Not recommended!