False advertising of certified KN95 masks Also ordered KN95 masks advertised as CE certified, that were clearly fake, as they had gaps around the face. When they arrived there was NO barcode, either on the box, or the mask. The company requested photos of masks and boxes, then responded they were correct and as ordered. I replied that CE certification requires track and trace ability, which requires bar codes, lot numbers, or the like. Never heard back.

The company says their products are… The company says their products are made in the US..Not so!!! The NK95 masks I ordered were made in China, and in the package it has the manufacturing info paper from China. This company is scamming people! I contacted them to request info to return them for a refund, since they were sold with false information. They refused any type of return/refund. This company needs to be shut down. Taking advantage of people during a pandemic is disgusting.

Good masks, poor service I have ordered N95 masks from Covcare. The masks were excellent, but their customer service is poor. The order takes several weeks to deliver, and when inquiring about the status of the order, they give one blanket response: "Your order is awaiting shipment and is scheduled to be shipped out soon. Once it ships, you'll get an email with the tracking number." I received this message weeks apart. Expect to wait an EXTREMELY long time for your order. Also, expect minimal help from their customer service.

Our company ordered 5,000 masks from… Our company ordered 5,000 masks from CovCare. Ashish, our representative, was very helpful with providing quotes and the ordering process. If I had any questions, he would respond to emails or voicemails within 30 minutes if he was not available when I called. I just ordered some face shields and feel confident that I will receive the same outstanding treatment again from Ashish.

KN95 masks Order #15494 I received my KN95 masks yesterday. They were delivered in less than two weeks which was as promised. I put them through the three tests recommended by the CDC to make sure they’re authentic. They passed with flying colors. Finally an honest company. An outstanding company to deal with. Thank you Edna from Customer Support.