Clumsy to use and would not load my saved files After creating an account and spending a couple of hours getting used to the program and drawing a floor plan, I named and saved a couple of documents only to find the files would not load when I logged in again. It seems other people have had this problem. Regarding using this software, anyone familiar with using Autocad or similar will find it clumsy and awkward to use.

“Monthly Plan” Only letting you do a yearly plan for $120 instead of a monthly or just letting you buy your design for $10 is a ripoff and absurd. Absolutely joke. Literally told them I’m just going to remake my design elsewhere because I’m not going to reward this company for deceptive policy.

No option to use without internet connection I have had SmartDraw for technical engineering documents for several years. I upgraded in late 2022 and found the current version only works if I have an internet connection available. I was given the impression that downloading a desktop version would allow a non-connected working environment, but it does not. A query to user support reports this is true. This is a killer for my use and I would not have upgraded if it has been clear the limitations.

Rather slimy business model This company charged me for a renewal without notifying me that it was coming up. (They claimed they sent an email 30 days before, but I never saw it and it wasn't in my spam or junk mail folders.) I did get a refund from them, so that part at least went well. However, after your license expires, they won't allow you to login and use your existing work. So in effect they are holding your prior work hostage until you pay them to renew.

The software keeps crashing I'm an Interior Designer and I have used SmartDraw for many years to draw layouts. It seems that it has gone worse over the years as it keeps crashing way too often and it doesn't even keep your previous versions of work. I just lost about 3 hours of work when it crashed AGAIN, even though I had saved all the time. It says I have a "damaged" file, but I can't open it. In my experience there's very little support for users.