Rather slimy business model This company charged me for a renewal without notifying me that it was coming up. (They claimed they sent an email 30 days before, but I never saw it and it wasn't in my spam or junk mail folders.) I did get a refund from them, so that part at least went well. However, after your license expires, they won't allow you to login and use your existing work. So in effect they are holding your prior work hostage until you pay them to renew.

Overpriced and the trial is terrible Overpriced and the trial is terrible, and doesn't offer all of Smartdraws capabilities. We did a trial document on this and couldn't even print it out to see what it look like, it says that there's a watermark on it but we couldn't get it to print out nor could we export it. We were still a day within our trial, but it was trying to force us to buy it. We're not buying anything we can't see on paper. It's one thing to look at it on the computer, another thing to look at the end product. Their trial is reasonable, but considering you have to pay all 12 months at once, there is other software out there that does the same thing, for a lot less. That means if you decide you don't like it after several months, you're still stuck paying for the whole entire year. At this point I wouldn't recommend it. Don't be fooled by all the biased reviews, many of those places are paid advertisers, be careful what you believe

Awful I am writing an essay for Uni and I drew a strategy map, using SmartDraw, took me 2 days, 2 days I don't really have, and when I reach the end, it has a stupid watermark, that makes it unusable for academic purposes. Awful experience, if it's going to have a watermark you have to tell us before we waste time on this. Will never ever use again and will not ever recomend it.

A great company, a great software Smartdraw is just simply, practical and everyone can find beautiful and very profesional charts to use. I like specially the new infographics and, of course his very large library of icons and symbols. I can add so mucha features like tabs, connecting points to reate your owns shapes and son on. The service is very good (I started to use Smartdraw in 1999!), I recommend SD everywhere, all of the books I was write have at least one graph create on any of their versions.

Complete garbage Unless you save every 6 minutes, the software will become buggy and completely mess up your design; IE - zoom feature will add a toilet every time you try and select zoom, walls will start adding arrows even though you have not selected to add arrows, Select and place a door and it will freeze the entire screen. Complete junk for the overly priced piece of garbage it is. Avoid this software.