Problem put right. Good communication when I asked a question, easy ordering and prompt delivery, well packaged. Very pleased with actual process. However, the perfume I ordered - Climat eau de toilette by Lancome, smelled very differently from the original. I don't know if the composition has changed over the years, but this had an underlying chemical smell and the colour was bright yellow whereas the original used to be colourless. I am very disappointed at the waste of money as I cannot wear this and would not give to anyone else. All the packaging looked genuine, but the smell was unrecognisable. Sobelia sent me a prepaid label to return the item and refunded me in full, no quibble.

Thrilled! Great price, extremely speedy delivery (considering that my parcel was coming from the USA, which I did not know), and really prompt and informative customer service. The product is, of course, genuine, and I could not be happier. I would definitely order from them again.

I had recently visited Sobelia's online… I had recently visited Sobelia's online shop to checkout some of the items they had for sale. Overall, the experience wasn't bad but it wsn't quite great either. The products were almost good but the selection was limited which was dissapointing. They don't offer much in the way of customer service either, so if you have any questions it can be difficult to get your answeres. On the plus side, the prices were decently low consdiering the quality of the items. All in all, I wouldn't recommend Sobelia in its current state.

Good value product, but not great packaging. Good value product, but dispatched in just a padded enveloped. As a result the outer box packaging arrived damaged which is not ideal when buying perfume as a gift.

My overall experience with Sobelia.com… My overall experience with Sobelia.com has been almoost good. It's a nicely designed website, easy to fnd what you're looking for. I've used it a few times over the last few months and haven't had any problems. The customer service is also good, with helpful, friendly reps. Prices are resonable, but sometimes higher than what you'd find elsewhere. I haven't encounted any dislikes, overall it is an okay experience. Yet, it ciuld be improved in some areas. The page stll needts a bit of an update and teh colors and design are a bit old-fashined. I wouldn't say it's my faviorite e-commerce site, but I would still recommend it.