Complete refund even though not their fault. I ordered some perfume for my wife before Christmas which unfortunately didn't arrive in time. I contacted Sobelia to find out where it was and was told it had been held up due to the UK leaving the EU, all completely believable. A little While later Sobelia contacted me to say they could not say how long it would be for me to get my order and offered me a full refund if i wasn't prepared to wait. I received this refund pretty much as soon as i replied to say i would like a refund. Sometimes its not just how good a company is in delivering but how good they are when they don't deliver. I will use them in the future.

Don’t get fleeced buy from these!!!! Great quick service. All genuine although unexpected that product was shipped from outside U.K. But arrived quicker than my U.K. order for similar products. All packaged correctly and sealed in branded packaging at a price point far lower than our Rip-Off chain stores charge (online that is). Cannot recommend enough for savvy shoppers that don’t like to be fleeced and simply pay more for no good reason. I will never buy another aftershave from so called trusted U.K. retailers again when you can save 40% from Sobelia.

Thrilled! Great price, extremely speedy delivery (considering that my parcel was coming from the USA, which I did not know), and really prompt and informative customer service. The product is, of course, genuine, and I could not be happier. I would definitely order from them again.

All in all All in all, I had an ordinnary experience with Sobelia.coom. The customer service was almowt good. The communications between me amd them could be better but they got the job done. They shipped my order proptly and the prices weren't too bad. Even though the site isn't the best out thee, I'd say its overall aprreciably ok. Would reccomment, but maybe shop araound first.

My overall experience with Sobelia.com… My overall experience with Sobelia.com has been almoost good. It's a nicely designed website, easy to fnd what you're looking for. I've used it a few times over the last few months and haven't had any problems. The customer service is also good, with helpful, friendly reps. Prices are resonable, but sometimes higher than what you'd find elsewhere. I haven't encounted any dislikes, overall it is an okay experience. Yet, it ciuld be improved in some areas. The page stll needts a bit of an update and teh colors and design are a bit old-fashined. I wouldn't say it's my faviorite e-commerce site, but I would still recommend it.