I was incredibly pleased with my order! I was incredibly pleased with my experience ordering some Gelato water color kits! I was on the hunt looking for some specific colors, and found them at HWE Stationery! Not only was all the communication prompt and professional, but when I received my purchase it was well packaged! I was pleased to open the open box and see my art supplies wrapped in kraft paper and tied together with cute cotton twine. (And perfect timing, I was able to reuse the wrapping for a co-worker's birthday present! Reuse!) Thank you!

HWE Fan Club Member I live in Texas and stumbled upon HWE several years ago when looking for one of my favorite notebooks (#papersnob). I have been ordering from them ever since and I am constantly amazed by their customer service and the care that goes into shipping each order. I am a member of their monthly box subscription and absolutely love all of the goodies I receive. This shop is one of my absolute favorites for gifts! Love everything about HWE!!

Received a pen with a wrong color The gel pens I ordered arrived well-packed. However, one of the pens I received was the wrong color, and while I did reach out to HWE customer service, I have yet to hear back. Some of the ink levels were also a bit less than I was expecting of brand new pens.

Great Shopping with HWE I found a little exercise workbook by Bindewerk at a local independent bookstore, and I fell in love with it. I went back to get another and they were all sold out. Thankfully, I found HWE Stationery Ltd online. They carry these special little notebooks, amongst other stationery and paper treasures. Their online site is easy to navigate with plenty of photos so that it seems like you're walking around their brick and mortar store. HWE sent my order along in a timely fashion with a personal note of thanks for shopping with them. I'm always happy to support small businesses that care about their customers. Thanks HWE Stationery Ltd.! :)

Paid shipping and no customer service reply The site said my order was eligible for free shipping but kept adding it in the cart. I contacted them but never received a response. The reason I went through with the purchase anyway is because they had a limited amount of discontinued notebooks I wanted on sale.