Excellent Customer Service/Support I ordered a desk on 12/31 but hadn't received an update going on 2 weeks. When I reached out for an update, Ariel was quick to respond and let me know when I can expect it to ship. That was good enough for me, but when my order did ship she went out of her way to reach out to me and confirm the item shipped. I really appreciated that she took the initiative to follow up and not just forget about my request.

Placed an online order on May 23rd Placed an online order on May 23rd. Received a confirmation email and a request to rate my experience within a few minutes. Called to confirm shipping date on June 1st, only to be told that the order had been placed on hold due to a billing/shipping address question. Never received an email (checked the spam folder) or phone call letting me know there was a problem. Total waste of time for a desperately needed order.

I’ve ordered from Versa before and had… I’ve ordered from Versa before and had a great experience but this time around Ariel has taken it to a new level. She has been quick to respond when I’ve wanted updates on shipping, then more recently she quickly resolved my issue with a missing part. I look forward to getting my desk put together for the new year. Thank you Ariel and the versa team!

I purchased my desk late fall I purchased my desk late fall. The wait time was not acceptable, but the customer service was worse until I contacted an internal accounting person that streamlined communications. The delivery was still delayed but at least I received updates until I didn’t. Once I received my desk and it was assembled, the keyboard tray didn’t extend far enough. Requested another and waited. Once the replacement was received and assembled, I have the same problem. It’s really unacceptable. I haven’t notified Versa this time around, as I just learned the tray doesn’t work. (My handy man just assembled it over the weekend). I just want it to work correctly!!

Very Well-Engineered and Excellent Materials w/ Great Customer Support. This is an extremely well engineered and built piece of furniture. I had seen some reviews that it was difficult to assemble and parts were missing but they were from several months ago and I did not experience that. It does take a long time because there are a lot of pieces but no problems to speak of. What might be helpful in the future is labeling the parts that go together in a specific way to prevent the customer from installing something backwards or upside down. You have probably seen this, little stickers with A-A, B-B, C-C, etc. I did reach out to customer support on delivery and Ariel Gurrea was excellent! He kept me up to date on shipping times and also sent me the assembly directions before it arrived so I could plan out the assembly. The desk, looks great, is solid and works great! Happy customer.