Total Scam… Double Books Total Scam… I booked a cabin in the woods and they DOUBLE BOOKED it… then asked me to “request a cancel my trip” so they could give me less money back. Total SCAM, do not book with them.

Roompicks is a scam Roompicks is a scam. We booked a 6 day stay with them in a resort in Florida. We noticed our room wasn’t getting cleaned, we had to hunt down basic service like toilet paper & towels after paying addition resort fees when we arrived. The resort staff kept reply to us we don’t know what your contact says with Airbnb. It felt like we were not getting service because we booked via Airbnb. The resort was a 1 star, and housekeeping only showed up once while we were there. We contacted Roompicks not to get any help. Airbnb should not allow 3rd party to rent out rooms. Roompicks is not taking responsibility blaming resort, and resort is blaming Airbnb. We work hard for vacation and shouldn’t have to deal with these types of issues. Fake advertising, and Roompicks replied we already paid resort.

This company misrepresented a hotel… This company misrepresented a hotel room in a rundown hotel on VRBO. It is a total lie. There is no reason for this to appear on VRBO but they do nothing about it. Beware of Roompicks masquerading as a VRBO. Shame on both companies!

Mislead and Horrible Customer Service I would give zero if I could. I rented through vrbo, which I've done many times, and never had an experience like this. The property was a motel room, which I wish I knew and could have dealt directly with them. Upon check in we learned that our "one unit, 2 bed, 2 bath" rental was really just adjoining rooms. I've tried to explain via email. I sent pictures of my booking, which says "one unit", I tried to call and was on hold for over 30 minutes before I hung up. Their emai response is always the same, we violated the cancelation policy (we didn't stay at the property after seeing it) and "thank you for your understanding". Roompicks is awful. I think vrbo should stop allowing their properties to be advertised.

Lack of Concern & Compassion for Safety Made a reservation at 1:38pm, contacted RoomPicks at 2:00pm to cancel reservation based on safety concerns for my 4 minor children and myself. Absolute lack of compassion, slow response, when they did respond they reiterated screenshots, and had flagrant disregard for policy to refund reservation costs. Rooms, reviews, and other concerns are rampant with this company scamming people out of their hard earned money.