Kim Kolb
GBSaved by HotSwap program I am a new user and my printer decided to chew up a label in a way I couldn't get it out. When I contacted support, Sanjae helped me through the process and introduced me to HotSwap! I was in the middle of printing labels for an upcoming bottling and was a little freaked out. I got my current printer sent back and the next day they shipped my new printer. I should be back printing this weekend. The quick turnaround was incredible. Thanks for having a great support staff.
Don
GBGood Company Good product and arrived extremely fast.
Doug Reeves
GBVery patient with this newbie Kelli was very helpful. Answered all my millions of questions and sent me samples and went over pros and cons of them over the phone with me. In the end, I ended up with the right solution for my brand-new company. I look forward to working with Kelli again as I grow.
Al
GBI just wanted to re-order some special… I just wanted to re-order some special labels and it would not allow me to re-order and I had to put the entire order in again. I think that’s a wasteful as I had to contact primer and go through a long time-consuming process. If I have no changes, why do I have to go through a special order again.
Rob LoGuercio
GBthe new LX3000 and it… I just purchased the new LX3000 and it works amazing. Before I bought this I purchased the Afinia L502 and it was an absolute nightmare. I had to return it after 2 weeks. The LX3000 worked great right out of the box without any problems or bugs. I had to call Tech support to help me w/ a couple of small things and compared to Epson and Afina, Primera’s tech support was extremely verse and informative on the equipment. There’s 2 cons. 1) the printers driver is a bit limited and I’m not too happy that I cannot save and name specific settings like I was able to do with my Epson but if you only have a few media sizes it’s not the end of the world. 2) the printer is extremely sensitive to any sort of tension on the label itself as it’s being printed so if you have a rewinder. You’re constantly making adjustments to get it to work properly.