Ordering was a breeze Ordering was a breeze. Haven't hear if my Eddie has shipped yet but have always heard good things about your customer service.

the fact that someone took the time to… the fact that someone took the time to call and ask about the experience I had on the phone when placing an order. Was great because they are aware of employees and their customer service.

Saved by HotSwap program I am a new user and my printer decided to chew up a label in a way I couldn't get it out. When I contacted support, Sanjae helped me through the process and introduced me to HotSwap! I was in the middle of printing labels for an upcoming bottling and was a little freaked out. I got my current printer sent back and the next day they shipped my new printer. I should be back printing this weekend. The quick turnaround was incredible. Thanks for having a great support staff.

When I call there When I call there, everyone is just so polite and helpful. I got my Eddie Printer back mint condition. Didn’t miss not a thing. It was a great experience and I’m glad I purchased a Little Eddie.. keep up the great work.

the new LX3000 and it… I just purchased the new LX3000 and it works amazing. Before I bought this I purchased the Afinia L502 and it was an absolute nightmare. I had to return it after 2 weeks. The LX3000 worked great right out of the box without any problems or bugs. I had to call Tech support to help me w/ a couple of small things and compared to Epson and Afina, Primera’s tech support was extremely verse and informative on the equipment. There’s 2 cons. 1) the printers driver is a bit limited and I’m not too happy that I cannot save and name specific settings like I was able to do with my Epson but if you only have a few media sizes it’s not the end of the world. 2) the printer is extremely sensitive to any sort of tension on the label itself as it’s being printed so if you have a rewinder. You’re constantly making adjustments to get it to work properly.