tech support legends! I don’t need to call tech support often, but when I do; I hope to get Derek or Luke ONLY. I don’t mean to be that guy, but when I get connected to any other tech, I immediately ask for those 2. Derek and Luke both took the time to help me get through a very stressful Encoder Error this past month. Even after it came back again a second time a few weeks after we fixed it, Luke was on top of the game with how to fix it immediately and walked me through specifics and was patient while I maneuvered. Derek is also very in depth and helpful when needing assistance. Ricoh, please take note: your techs need to be more like Derek and Luke. Cheers guys!

Eddie and Luke are overly amazing Eddie and Luke are overly amazing, patient, and helpful. They go over and beyond to make sure you have a clear understanding of how the equipment works. I am extremely appreciative.

Great instruction and care Great instruction. Great understanding of what my issues were and how to solve them. Very thorough and attentive to making sure I knew what to do AND how to avoid problems in the future.

1st time working with James and he a 5… 1st time working with James and he a 5 star too. Never had a bad experience with tech, maybe the machine. James is very detailed and he showed me a new trouble shooting fix.

I called to get my shipping upgraded… I called to get my shipping upgraded and Margarita was awesome. Thank you Alona Digimagic West Palm Beach