James Lee was fantastic James Lee was fantastic. I had an error code come up on my Ri1000 DTG printer. He walked me through the issue and helped me fix it. Very patient and knowledgeable. Seems like the tech support has really improved over the past year.

Great company Amazing customer service and awesome sale management team I would love to thanks Ricoh DTG they help us with so much discount so we can start our family business. Please for great sales manager i recommend to ask about Joseph.

Antonio Ospina a great help indeed Antonio Ospina a great help indeed! He helped me with my problems with the colorgate program, since he lives in California and I live in Texas, we did it thru team viewer. The best of all, habla mi idioma y me ayudó mucho en darme instrucciones. Excelente trabajo, excelente persona. Muy recomendable thank you so much bro 🙏

Technical support was a waste of time! Jason Lee with technical support was not helpful AT ALL! The least technical support can do is provide as much information on the issues with their product as possible. We, as the owners of these printers, have to invest time and money to replace and repair parts and issues with the printer, so learning as much as possible about each situation is paramount to ensure better results in the future. That guy was condescending and had no idea how to address my questions and concerns. He tried to rush me off the phone call as soon as I held him accountable to the information he gave me. It clearly annoyed him that I’d ask him why the solution he gave would remedy the issue with maintenance draining all the ink from my cartridges abnormally fast. Customer service is severely lacking, especially with Jason Lee!

I want to thank Antonio and Ricoh for… I want to thank Antonio and Ricoh for always being there when needed. My machine has been working for long time with little to no issues. This Ri1000 machine had help growing my business successfully. I recommend this printer to other people.