Quick service and parts shipping. Quick service and parts shipping.

Great instruction and care Great instruction. Great understanding of what my issues were and how to solve them. Very thorough and attentive to making sure I knew what to do AND how to avoid problems in the future.

tech support legends! I don’t need to call tech support often, but when I do; I hope to get Derek or Luke ONLY. I don’t mean to be that guy, but when I get connected to any other tech, I immediately ask for those 2. Derek and Luke both took the time to help me get through a very stressful Encoder Error this past month. Even after it came back again a second time a few weeks after we fixed it, Luke was on top of the game with how to fix it immediately and walked me through specifics and was patient while I maneuvered. Derek is also very in depth and helpful when needing assistance. Ricoh, please take note: your techs need to be more like Derek and Luke. Cheers guys!

Carriage install James was great walking me through the carriage install. He did an excellent job explaining everything we were doing and then took the time at the end to go over a few things that were not mentioned when setting up the printer.

I called to get my shipping upgraded… I called to get my shipping upgraded and Margarita was awesome. Thank you Alona Digimagic West Palm Beach