Great company Amazing customer service and awesome sale management team I would love to thanks Ricoh DTG they help us with so much discount so we can start our family business. Please for great sales manager i recommend to ask about Joseph.

I called to get my shipping upgraded… I called to get my shipping upgraded and Margarita was awesome. Thank you Alona Digimagic West Palm Beach

tech support legends! I don’t need to call tech support often, but when I do; I hope to get Derek or Luke ONLY. I don’t mean to be that guy, but when I get connected to any other tech, I immediately ask for those 2. Derek and Luke both took the time to help me get through a very stressful Encoder Error this past month. Even after it came back again a second time a few weeks after we fixed it, Luke was on top of the game with how to fix it immediately and walked me through specifics and was patient while I maneuvered. Derek is also very in depth and helpful when needing assistance. Ricoh, please take note: your techs need to be more like Derek and Luke. Cheers guys!

If I could give 10 stars If I could give 10 stars, I absolutely would. I have always had amazing help through Ricoh Tech Services and most recently I was lucky enough to have a Tech named Isis Cornejo. Isis took her time on a video call to figure out the problem and fixed it! I can't express my gratitude to Isis enough for going above and beyond to help me get back up running. Isis along with all the Techs at Ricoh are highly trained in every aspect of the function of our DTG printers. Thank you Isis for all your hard work!

Great instruction and care Great instruction. Great understanding of what my issues were and how to solve them. Very thorough and attentive to making sure I knew what to do AND how to avoid problems in the future.