Do not buy from this company It's sad because I wanted to support a black owned business. This company has stopped responding to emails and calls. Placed an order July 3rd and it's now almost September 1st. After customers started commenting questions on their most recent IG post about not getting their orders they privated their account. FB doesn't have any recent posts, and website is still taking new orders. Taking action to get my money back and report to Better Business Bureau. DO NOT ORDER FROM THIS COMPANY!

Goodbye money I placed an order 3 months ago. Periodic updates were given saying COVID was impacting supply deliveries, that is understandable. But seeing other reviews it appears a similar story is happening. I received an email saying my order shipped 8/3 but after two weeks, nothing. No order, no tracking updates, nada. I reached out to the company to receive an email back on 8/18 from Jan saying she will update me by EOD...no such update was provided. I’ve followed up twice and not a peep. Instagram is private and now the website is completely gone. I don’t know what good it does now but if the company resurfaces, buyer beware!

No order.......well over a month I placed an order 7/1 and have yet to receive it. I’ve contacted the company multiple times. It went from a delay due to Covid to a delay due to Hurricane warnings to the item will be shipped that day and I’ll have notification that evening. Welp that was a week ago and no tracking or order. I’ll be contacting both the Better Business Bureau and my financial institution.

Will the real Karen please stand up!!!!? I was contacted by Karen, from Mocha Whip, on today. She saw a review I posted and wanted to reach out to me. I'm still smiling from the phone call! It is always refreshing to be on the receiving end of some good, old fashion customer service! Karen truly exceeded all expectations! As I stated before in my initial review, this product is really good! I ordered two of the whipped butters and I'm currently using the vanilla chai. I absolutely LOVE it and was never shy about sharing that! It, seriously, lasts all day, keeps my skin hydrated and soft, and has a long lasting aroma! My initial review included my dissatisfaction with the customer service that I initially recieved; however, Karen provided more insight and explained that due to COVID there were some changes to staffing and unexpected issues, including a decrease in staff. I really appreciate her transparency! Karen is a gem! Keep her on the team! I'll continue to support Mocha Whip! 🖤

I was robbed for my money!! I placed multiple orders back in August of 2020 and tried being patient due to COVID-19 but I have never received my orders. I’ve tried contacting them via email multiple times and Facebook with no response from them. I just want my refund at this point! I have never been so disappointed by a company and I feel like I’ve been scammed!!!! Run for your life! Don’t ever purchase from Mocha Whip!