Worst Company Ever This is the worst company that I have ever dealt with online. My transaction was denied as a possible fraudulent transaction 2 times. I called each time and spoke with customer service - which was totally not helpful. I would never order from Notino again and will tell everyone that I know not to order from this company.

Worst Customer Service ever Worst Customer Service ever! My package is lost, spend 110.00 $ and all they give me is a run around and false promises. UPS closed the investigation and I was told they have to send me a replacement or refund my money. But Notino tells me it was disputed by UPS. Which was a lie, because I called UPS right away. So now I didn't receive my product nor my refund. I will definitely talk to my lawyer and contact my bank. This is not how you treat your customers.

I would have liked to return some … I would have liked to return some expensive face cream that gave me an allergic reaction, but the website says that it does not take returns. Be careful what you order from Notino!

Customer Service was terrible Customer Service was terrible. I bought an item and returned it unopened for a refund to Notino. I was notified that I would have a response un roughly 2 weeks. After waiting over a month, I called and my refund had not been processed. Customer Service said they would look into the matter and 3-4 days later I got my refund credited after 2 months. Talked with a supervisor who was going to credit me $10 for my inconvenience in an email. After a week, nothing. I called back and they had no knowledge of this. They then issued me a 5% off credit, WHICH expired. Inexcusable service.

Good site but nobody's perfect Good site with mostly good prices and a good selection. Wish shipping charges would be more comparable to other e-tailers. No more free shipping is offered regardless of purchase amount and even before, the threshold for free shipping was high. I've been shopping here less often as a result of these added charges. However, packaging and shipping always good and fast.