prices have gone up prices have gone up, so it's not making sense to buy there anymore.. also, they never send any samples with any purchases. Also, niche perfume selection is getting quite limited too now.

Customer Service was terrible Customer Service was terrible. I bought an item and returned it unopened for a refund to Notino. I was notified that I would have a response un roughly 2 weeks. After waiting over a month, I called and my refund had not been processed. Customer Service said they would look into the matter and 3-4 days later I got my refund credited after 2 months. Talked with a supervisor who was going to credit me $10 for my inconvenience in an email. After a week, nothing. I called back and they had no knowledge of this. They then issued me a 5% off credit, WHICH expired. Inexcusable service.

Notino do sell fake and watered-down… Notino do sell fake and watered-down fragrances so be careful and no returns for this company which is crazy. Be warned ⚠️

Good site but nobody's perfect Good site with mostly good prices and a good selection. Wish shipping charges would be more comparable to other e-tailers. No more free shipping is offered regardless of purchase amount and even before, the threshold for free shipping was high. I've been shopping here less often as a result of these added charges. However, packaging and shipping always good and fast.

I never received the package I never received the package. I order about $60 worth of products and the package was never delivered. Granted it was UPS that was at fault, but the customer service at NOTINO did not resend the package nor reached out to help proactively. Needless to say, I will not be shopping from NOTINO. Update: After writing this email, Notino wrote back saying that they were surprised by this. Well, I have called the number they left on the review to hear what they had to say. However, I was not able to reach the person that wrote back (which is strange since the call back number was a general customer service line). They said they were going to call me back but haven't. I'm not holding my breath.