RUN! Don’t Order Any Online Orders!!!! If I could give zero stars I would! The amount of time it takes for them to process a return is absolutely ridiculous! It’s been well over 14 days and my refund has not been processed. USPS informed me that Nordstrom’s Shipping Agent picked my item up 16 days ago, but they have no idea where it’s at. Now I’m waiting on an update from their delivery team, which happens to be a department that, “doesn’t speak directly to customer”. I WILL NEVER order or purchase any items from this company again!

Great Experience I ordered a dress online and it was a flawless experience. My order came quick and the dress was packaged professionally so It didn't have too many wrinkles. Unfortunately, it didn't fit so I brought it back to my nearest Nordstrom and was able to exchange it without any issue at all. Great experience! I'd definitely order again.

Shipment never got delivered and… Shipment never got delivered and Nordstrom would not refund the $300 in merchandise. They told me next time to shop in the store or order online and pickup at the store. Terrible customer experience.

West county had the best customer… West county had the best customer service! We were helped by Aleah (sp) she made sure we had shoes coming. That’s the best when you have two teenage girls trying on pair after pair. Thank you for making our stop easy!!

Nordstrom can't seem to get their delivery services on track. Nordstrom can't seem to get their delivery services in order. I have a package never delivered by TFORCE and yet Nordstrom took money out of my account and said the package was delivered. I had to fight with Nordstrom for weeks to get them to refund my money and they still show on my account if this package is delivered, contact Nordstrom, it has been weeks, I am not going to receive the package. TFORCE stole the package and Nordstrom blames me. I then decide to have my packages sent to Nordstrom Rack and I would pickup over there. Again my package was delivered to the Rack, but they couldn't find it. I called Nordstrom today to let them know I was not happy with this happening to me again, and Nordstrom just hung up on me!!!!