Disgusting Placed an order for a bag, got email from Paypal saying transaction had gone through. Had no order confirmation, bag now sold out and I've got to wait for Paypal to release my money. Rude, unhelpful customer service who insist I never placed the order. Never again

Shocking customer service For some bizarre reason, after I had entered my address, my order was processed on an old address(!), how I don't know, so I immediately requested the address change. Apparently they couldn't do this but I could cancel my order, so I requested the order to be cancelled but apparently I was now too late to cancel it. So my order will be carried away to a different address never to be seen again along with my money and I have no way of stopping it apparently!

Be advised ... Charge Card comes with Hidden Cost Be advised ... Nordstrom will offer an introductory savings percentage (say 10%) if you sign-up/use their card for your initial purchase and then not send you the initial bill (I was traveling so as there as no initial bill I didn't think about paying the first merchandise purchased and as stated there was no bill). Later I received a bill with interest and late charges ... unscrupulous (paid balance with unfair interest/late fee and cancelled the account). As stated be aware...

Nordstrom customer service assured me… Nordstrom customer service assured me that my order would be received after several weeks of waiting. I was in communication with them throughout the process asking for updates which they provided, assuring me it would be delivered. On the delivery date they cancelled the order. I complained and all they could offer me was advice about re placing the order. Remember, I had already placed and paid for the order! I'd stay away from these people, they clearly don't care about customer service and fulfilling orders.

Customer service is no longer a value… Customer service is no longer a value for this once favorite store. The person who patiently listened and assisted me in trying to use my gift card should be promoted. The "supervisor" with a bad attitude should probably step down. Right fighters and know-it-alls shouldn't be a customer service "supervisor". Boo! Thumbs down.