Is zero stars possible? Macy's cancelled order Is zero stars possible? This morning I placed an online order for store pickup (two large luggage pieces which I knew the local store had in-stock). I used my Am Ex card and the purchase was approved of course. But after, Macy's cancelled the order!! I called the number provided (after checking first through chat on the website/may account) and was told they needed to verify my account further. I provided name/billing info etc, but then they wanted me to read a code they sent via text. The message said "we will NEVER call or text for this code" - so why would I provide it for verification? I didn't and was informed that my order could not be reinstated. Of course I'm welcome to go to the store and use my same Am Ex card to purchase it (without additional verification!!!) so this entire "cancellation reason" and "verification process" seems arbitrary, and possibly some sort of fraud. It's no wonder Macy's is suffering customers and they've lost another (I've been one for 50+ years - well back to the Broadway stores days).

Ordering just 3 shirts has been a… Ordering just 3 shirts has been a nightmare. Ordered and never received an acknowledgment via email. So I called Customer Service, which was outsourced out of the US . Customer service said their computers are getting updated? But my order went through. They gave me a conformation # . And stated in 24 hrs I would recieve email reciept. 2 days nothing. Called customer service again. They said my order was canceled???😠 So I reordered same shirts , and have not received email confirmation??? This company will soon go out of Business due to being totally incompetent!!!!

Bad customer service. Order a few things from Macys and it was shipped from AZ. The store did not put my full address on the package it only had my P. O Box on there and not my street address so OnTrac would not deliver it. ( OnTrac is another problem all by itself) OnTrac said Macy needs to update the address and Macys said I need to do that. I spoke with 3 customer service representatives and no one would help me and I couldn’t understand them. I asked to speak to a manager and they just kept me on hold then was hung up on. So frustrating I just told OnTrac to send the package back. I’m done ordering from Macys.

Poor packing. Online order arrived broken. If I could give zero stars, I would. I ordered a set of dishes as a gift. When they arrived, the box of dishes was in another box over twice its size, cushioned with only two sheets of packing paper, and no fragile labels anywhere in sight. The inner box on dishes was coming apart at its seams, likely from how beaten up it must have gotten in transit. Unsurprisingly, some of the dishes were broken when I opened the inner box. I’m actually shocked that more of them were not broken. I think a 5 year old probably could have packed this more securely. Customer service is supposedly mailing a replacement and sending me a return level. I have zero confidence the replacement set will arrive in any better condition, and am frustrated I now have to repack and mail this set for a return. Buyer beware of poor packaging and wasteful practices at Macy’s online.

Promotion Pymts NOT APPLIED PROPERLY Unfortunately, Macy's does not apply pymts properly. After I meet my monthly minimum pymt, I pay extra $ to my 'Promotional Purchases' (jewelry) items. THEY DON'T APPLY THE EXTRA $ Paid to it. I have spent hours on the phone since September 2023 with Agents, Managers, Corporate office and cannot get anyone to correct the pymts. Therefore I am NOT shopping Macy's anymore. I am so DISAPPOINTED, I use to be a Macy's Mgr at Manhattan Bch and the Downtown Macy's. We always took care of our Customers at that time, apparently that is not Macy's philosophy anymore. I am sharing my story/issues with all my friends. I think I've been more than patient dealing with misappropriation of pymts for over 6 months.