Employee I.D91192047 Employee I.D. # 91192047, Ms. NYLL's professionalism along with her exemplary customer service skills must be acknowledged!. I hadn't received a bill, got a message about how my account was now overdue. I was super pissed, but thanks to Ms. NYLL, everything has been resolved. THANK YOU SO MUCH MS. NYLL.

Promotion Pymts NOT APPLIED PROPERLY Unfortunately, Macy's does not apply pymts properly. After I meet my monthly minimum pymt, I pay extra $ to my 'Promotional Purchases' (jewelry) items. THEY DON'T APPLY THE EXTRA $ Paid to it. I have spent hours on the phone since September 2023 with Agents, Managers, Corporate office and cannot get anyone to correct the pymts. Therefore I am NOT shopping Macy's anymore. I am so DISAPPOINTED, I use to be a Macy's Mgr at Manhattan Bch and the Downtown Macy's. We always took care of our Customers at that time, apparently that is not Macy's philosophy anymore. I am sharing my story/issues with all my friends. I think I've been more than patient dealing with misappropriation of pymts for over 6 months.

I bought and item and paid using… I bought and item and paid using Klarna. I took the item to the mall and returned it. Macys never reported the return and now i have to pay Klarna for an item that was returned. Both companies have me running in circles trying to get the account as refunded. Neither company wants to help and just read off a script. Do not use either one unless you enjoy paying for items that are returned.

Good merchandise They have a good selection of items for men some of it was great the prices are kind of high but it's a good store for a lot of items

I processed a return worth $470 months… I processed a return worth $470 months ago (sent back with their label). Last month chatted with an agent who assured refund is coming because online it showed item received but no refund. Today I called and the lady claimed I never returned the items. Then, chatted with an agent that disconnected me. Finally got a hold of another agent that again assured me refund is coming but I don't believe anyone there anymore. The agents are incompetent and hard to understand, stuff goes missing or they don't know how to look up orders the correct way. It's a bad mess!! I'd give them 0 stars if possible.