Macy's please hire well speaking english people for customer service! So I bought a fragance and was suppose to receive a Loreal sample gift set when you purchase a fragance $150 or more. Which I didn't receive anything. Only the fragance itself, (which arrived with something broken by the way.) Then I called customer service and one it was difficult to understand the lady that helped me because she couldn't speak well english. She proceeded to say it didn't show or say anything about the gift set on her side but when I went to the store to return the fragance because not only did it arrive broken, I had purchase the incorrect one. It clearly showed on my return receipt that it said Loreal w/fragance. But not only was the lady not understanding me but it's frustrating they have these people that don't understand english good yet alone speak it.

Bad experience Bad experience. Their customer service has been going downhill as quickly as their business. Customer service staff need better training (maybe Macys don't care now). A Ukraine speaking service staff had an attitude and hostile behavior against customer. Also if you order online, the package arrives at night and somehow stolen, it'd be all on you. They won't bother to care about that Customer service said that. Amazon doesn't do this to customers and so Amazon is classy. Macys return policy sucks all the time. You must return apparel shoes merchandises unworn and tag attached.. Nordstrom my favorite, is for classy people. Look up to Nordstrom - a class place!

Recently Macys customer service haven't… Recently Macys customer service haven't been what it used to be but today I went to green acres mall and met the most wonderful and helpful associates in fragrances department! Alisha and Patty made my shopping day so much better! They had great advice on what to choose as gifts. Shout out to both of them!

Ordering just 3 shirts has been a… Ordering just 3 shirts has been a nightmare. Ordered and never received an acknowledgment via email. So I called Customer Service, which was outsourced out of the US . Customer service said their computers are getting updated? But my order went through. They gave me a conformation # . And stated in 24 hrs I would recieve email reciept. 2 days nothing. Called customer service again. They said my order was canceled???😠 So I reordered same shirts , and have not received email confirmation??? This company will soon go out of Business due to being totally incompetent!!!!

Order canceled due to needing to verify… Order canceled due to needing to verify information and because it was over $499..I verified everything & I still couldn’t place the order even after calling the customer/consumer protection number because the order was over $499.00. They were going to transfer me a 3rd time to the jewelry department, I finally gave up & told them I would go into the store. Macys is a joke and this why I don’t shop at Macys…. Never again. And my refund better be processed as soon as possible. They didn’t have a problem taking the money there shouldn’t be a problem taking the hold off of my card…