Definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage I purchased the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage from Macy and on my very first trip on an airline the luggage zippers broke, stitching came a loose, lining tore, and the shell (HARD SHELL) was cracked and damaged. I contacted Macy and was told that they can not provide me a refund because the refund period expired (5 days ago). I was 5 days past the refund period! I contacted the company and they said to me "that the damage falls outside the coverage of our Limited Manufacturer's Warranty. These damages are typically attributed to normal wear and tear or mishandling, which are not covered for replacement. Please note that zippers and stitching may encounter various issues during use due to their intricate design and constant movement." I will no longer shop at Macy's and will cutup my credit card. My recommendation to those that read this review is to not shop at Macy's because they no longer stand behind the garbage products they sell on Macy.com and definitely don't buy the DUKAP Crypto 32" Lightweight Hard side Spinner Luggage

Employee I.D91192047 Employee I.D. # 91192047, Ms. NYLL's professionalism along with her exemplary customer service skills must be acknowledged!. I hadn't received a bill, got a message about how my account was now overdue. I was super pissed, but thanks to Ms. NYLL, everything has been resolved. THANK YOU SO MUCH MS. NYLL.

Macy's please hire well speaking english people for customer service! So I bought a fragance and was suppose to receive a Loreal sample gift set when you purchase a fragance $150 or more. Which I didn't receive anything. Only the fragance itself, (which arrived with something broken by the way.) Then I called customer service and one it was difficult to understand the lady that helped me because she couldn't speak well english. She proceeded to say it didn't show or say anything about the gift set on her side but when I went to the store to return the fragance because not only did it arrive broken, I had purchase the incorrect one. It clearly showed on my return receipt that it said Loreal w/fragance. But not only was the lady not understanding me but it's frustrating they have these people that don't understand english good yet alone speak it.

Poor packing. Online order arrived broken. If I could give zero stars, I would. I ordered a set of dishes as a gift. When they arrived, the box of dishes was in another box over twice its size, cushioned with only two sheets of packing paper, and no fragile labels anywhere in sight. The inner box on dishes was coming apart at its seams, likely from how beaten up it must have gotten in transit. Unsurprisingly, some of the dishes were broken when I opened the inner box. I’m actually shocked that more of them were not broken. I think a 5 year old probably could have packed this more securely. Customer service is supposedly mailing a replacement and sending me a return level. I have zero confidence the replacement set will arrive in any better condition, and am frustrated I now have to repack and mail this set for a return. Buyer beware of poor packaging and wasteful practices at Macy’s online.

Cannot understand the representatives… Cannot understand the representatives at all, try to be courteous but when you can't understand a word they say ! No resolution on missing order, excuses and want you to wait another 5 business days, wait another 7 to 10 days for refund. Unacceptable business practice, on hold way to long, can tell it's a call center from back ground noise. I wasn't the only unhappy customer. At this rate we will lose more stores....