I processed a return worth $470 months… I processed a return worth $470 months ago (sent back with their label). Last month chatted with an agent who assured refund is coming because online it showed item received but no refund. Today I called and the lady claimed I never returned the items. Then, chatted with an agent that disconnected me. Finally got a hold of another agent that again assured me refund is coming but I don't believe anyone there anymore. The agents are incompetent and hard to understand, stuff goes missing or they don't know how to look up orders the correct way. It's a bad mess!! I'd give them 0 stars if possible.

Good merchandise They have a good selection of items for men some of it was great the prices are kind of high but it's a good store for a lot of items

Cannot understand the representatives… Cannot understand the representatives at all, try to be courteous but when you can't understand a word they say ! No resolution on missing order, excuses and want you to wait another 5 business days, wait another 7 to 10 days for refund. Unacceptable business practice, on hold way to long, can tell it's a call center from back ground noise. I wasn't the only unhappy customer. At this rate we will lose more stores....

Getting ripped off. I've made jewelry purchases over $7.500 in November 2023 .Everything was returned in store with proof. I have wasted unacceptable amount of time talking to representatives that do not speak or understand what you are saying, they have deducted over $3.000 of money that I've made to keep my credit in good standing and in March 2024 by magic the 3 special events disappeared from my statement without crediting my account the money that them already received. NO ONE UNDERSTANDS WHAT YOU ARE SAYING NORE DO TGEY UNDERSTAND SIMPLE MATH. MACY'S NEW POLICY OF RIPPING CUSTOMERS OFF. NEVER AGAIN.

Order canceled due to needing to verify… Order canceled due to needing to verify information and because it was over $499..I verified everything & I still couldn’t place the order even after calling the customer/consumer protection number because the order was over $499.00. They were going to transfer me a 3rd time to the jewelry department, I finally gave up & told them I would go into the store. Macys is a joke and this why I don’t shop at Macys…. Never again. And my refund better be processed as soon as possible. They didn’t have a problem taking the money there shouldn’t be a problem taking the hold off of my card…